Kate Wanjiku Waithera

As a Virtual Assistant, I bring a dynamic combination of digital marketing, administrative support, and creative services that enable entrepreneurs and small businesses to operate more efficiently. I have professional experience supporting businesses remotely, most recently with Treat World Bakery, where I worked both as a Virtual Assistant and in customer service.

In my VA role, I was responsible for managing day-to-day operations including email and phone communications, calendar scheduling, and appointment management. I played a key role in maintaining an organized workflow and ensuring that client requests and internal tasks were handled promptly. My ability to manage social media channels, design engaging content, and handle email marketing allowed the business to maintain a strong and consistent online presence.

I have a solid foundation in digital marketing with skills in social media management, email marketing and automation, and customer relationship management (CRM). These tools enable me to support business growth through digital outreach and improved client engagement. I’m also proficient with creative tools for graphic design and video/audio editing, which I use to create visually appealing marketing materials and promotional content.

On the administrative side, I am highly organized and efficient in handling data entry, calendar management, inventory record-keeping, and bookkeeping tasks. I am detail-oriented and skilled at managing multiple systems, ensuring accuracy and consistency in reporting and documentation. My experience also includes processing orders, conducting online research, and compiling market analysis reports to support business strategy.

Through my customer service background, I’ve developed strong communication and problem-solving skills. I’m adept at handling customer inquiries, managing returns and orders, and resolving issues in a timely and professional manner. My focus on excellent customer support has helped build trust and loyalty among clients.

I hold a Diploma in Customer Relations from Hi-Tech Hope College, where I learned the importance of empathy, professionalism, and clear communication—values I bring to all my interactions. My academic and professional experiences have shaped me into a reliable, self-driven, and tech-savvy virtual assistant.

Overall, I’m passionate about helping businesses thrive by providing reliable virtual support. I approach every task with dedication, creativity, and a commitment to excellence.