KATE D. FLORITA
CUSTOMER SERVICE
PROFESSIONAL
CONTACT
PROFILE
Highly motivated and self-dirven professional with 11 years of
customer supportexperience,and sales.I genuinely enjoy helping
others through consultative sales.Known for ability to build
relationhips and educate customer,resulting in customers
satisfaction, retention and increased in sales.
PROFESSIONAL/PERSONAL
SKILLS
Customer development
Public relations
Lead Generations
Customer Service
Team Managment
Keen to details
Reliable and Professional
Organized
Time management
Team player
Fast learner
PROFESSIONAL EXPERIENCE
The Results Companies
Jan.2016- May 2017
Coach/Supe. in Training for
Comcast
I handled 13-15 agents under my care,
Walk around to ensure that,I'm available for questions.
Monitor queue and track inbound calls. Keep agents aware of
inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage agents through positive
communication and feedback.
Sept 2014 - Present
Telstra powered by teletech
Mentor/SME
Take inbound calls from customers who needs billing
assistance ans sim activation for prepaid and postpaid plans.
Assist new hires,by doing floorwalk to answer questions and
take escalation calls.
--302 F.Sikatuna St.C.C.
EDUCATION
University of San Carlos
Bachelor of Science in
Business Administration
Southwestern University
Medical Secretarial
CONT.FOR
EXPERIENCES
Eperformax-
SME/escalation team
Take escalation calls for ebay
NA, we make decisions on
cases or appeals between
buyers and sellers.
Assist sellers and buyers with
their concerns like how to list an
item, or how and when to
contact sellers about details on
listings that buyers are
interested to buy.