Kate D. Florita

KATE D. FLORITA CUSTOMER SERVICE PROFESSIONAL CONTACT PROFILE Highly motivated and self-dirven professional with 11 years of customer supportexperience,and sales.I genuinely enjoy helping others through consultative sales.Known for ability to build relationhips and educate customer,resulting in customers satisfaction, retention and increased in sales. PROFESSIONAL/PERSONAL SKILLS Customer development Public relations Lead Generations Customer Service Team Managment Keen to details Reliable and Professional Organized Time management Team player Fast learner PROFESSIONAL EXPERIENCE The Results Companies Jan.2016- May 2017 Coach/Supe. in Training for Comcast I handled 13-15 agents under my care, Walk around to ensure that,I'm available for questions. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback. Sept 2014 - Present Telstra powered by teletech Mentor/SME Take inbound calls from customers who needs billing assistance ans sim activation for prepaid and postpaid plans. Assist new hires,by doing floorwalk to answer questions and take escalation calls. --302 F.Sikatuna St.C.C. EDUCATION University of San Carlos Bachelor of Science in Business Administration Southwestern University Medical Secretarial CONT.FOR EXPERIENCES Eperformax- SME/escalation team Take escalation calls for ebay NA, we make decisions on cases or appeals between buyers and sellers. Assist sellers and buyers with their concerns like how to list an item, or how and when to contact sellers about details on listings that buyers are interested to buy.