Kate Acha

KATE ACHA Customer Support - - Brgy, Tangub St Peter Village, Bacolod City,Philippines EDUCATION Elementary PROFILE Educational and Training Center School - II Year Graduated:2012 Dedicated and customer-focused professional with over 2.5 years of High School professionalism, empathy, and efficiency. Proven ability to work Negros Occidental Highschool Year Graduated:2016 K-12 Education -2018 University of Saint Lasalle Completed K–12 basic education with a specialization in the ABM strand, focusing on business, finance, and management principles. EXPERTISE Customer Service experience in voice-based customer service under a retail account. Skilled in handling high volumes of customer inquiries with independently in remote environments, with strong communication and problem-solving skills. Adept at using CRM tools and resolving issues promptly to ensure customer satisfaction. Seeking a remote CSR position where I can contribute my experience and grow in a customer-centric organization. WORK EXPERIENCE: Customer Service Representative Transcom Remote Work Handled inbound customer inquiries related to product Time Management Resolved concerns with professionalism, empathy, and Critical Thinking Met performance metrics including call handling time, Empathy & Active Listening Worked efficiently from a home setup, maintaining Order Tracking & Account assistance Strong Verbal & Written Communication issues, order tracking, and account updates. accuracy, maintaining high satisfaction scores. quality, and customer feedback. productivity and communication with team leads. Cravee Diner Cashier Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors. Addressed customer complaints effectively. LANGUAGE English Filipino - promoting positive resolutions in a timely manner. Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents. -