Kate Acha

I have 2.5 years of experience in customer service, working in voice support for a retail account. I assisted customers with product inquiries, order issues, and account management, always focusing on providing fast, efficient, and friendly support. I gained proficiency in using customer service tools and systems to ensure smooth interactions and timely resolutions.

After the pandemic, I transitioned to working from home, which helped me strengthen my time management, organization, and multitasking skills. Working remotely required me to stay disciplined and adapt quickly to new tools, while maintaining high service standards. I became skilled at working independently and efficiently handling multiple tasks without supervision.

This experience has allowed me to build strong communication and problem-solving abilities, preparing me to handle a wide range of customer concerns in any setting.