Kate Acha

Customer Support Portfolio BY: Kate Acha Welcome To My Portfolio Showcasing my experience, skills, and achievements in delivering excellent customer service support in high-volume, remote environments. Presentation Template www.reallygreatsite.com List Of Content About Me Vision and Mission Key Skills Work Experience Feedback & KPI Contact About Me I am a dedicated and results-driven customer service professional with 2.5 years of experience in voice support under a retail account, along with prior experience in front-facing roles such as cashiering. I thrive in remote environments and am passionate about providing excellent service through empathy, clear communication, and efficient problem-solving. I am currently seeking a remote chat support position with Australian clients, where I can grow, contribute, and continue learning. Vision and Mission Vision To become a top-performing customer support specialist who delivers outstanding service experiences that build customer trust and loyalty across digital platforms. Mission To provide timely, respectful, and effective support that solves customer concerns and enhances their overall experience, while continuously improving through training and feedback. Key Skills Chat and Email Communication Problem Solving and Conflict Resolution Active Listening and Empathy CRM & Ticketing Tools (Zendesk, Freshdesk) Time Management and Multitasking Product Knowledge Retention Handling Escalations Cashiering and POS Operations (from Cravee Diner experience) Work Experience Transcom Customer Service Representative - Handled high-volume customer inquiries via phone, providing timely resolutions for product concerns, order issues, and general support while maintaining a strong customer satisfaction score. Cravee Diner Cashier - Provided friendly and efficient service to dine-in and take-out customers, operated the POS system, processed payments accurately, and assisted with basic inventory tasks. Page 08/10 KATE ACHA --Brgy, Tangub St Peter Village, Bacolod City, Negros Occidental, 6100 Philippines https://www.upwork.com/f reelancers/~0156ab90f34e 48df3c?mp_source=share