Kate Acha
$9/hr
friendly CSR handling customer concerns with patience and accuracy.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 25 years old
- Location:
- Bacolod City, Negros Occidental, Philippines
- Experience:
- 3 years
KATE
ACHA
CUSTOMER SUPPORT--
Career Overview
I am a motivated and experienced Customer Service Representative with 2.5 years of voice support
experience in a fast-paced retail account. My career has focused on providing excellent customer
experiences through active listening, empathy, and efficient problem-solving. I consistently met key
performance indicators such as customer satisfaction, first-call resolution, and call handling time. I
have also adapted to remote work successfully, demonstrating strong self-management and
reliability. Now, I’m looking to grow in a dynamic environment where I can continue delivering great
service and expand my skill set.
Skills summary
Administrative Skills: calendar
Work Traits: detail-oriented, reliable and
management, email correspondence, data
self-motivated, fast learner with a customer
entry, and file organization.
first mind.
Communication Skills: excellent written
Customer Service Skills: handling customer
and verbal communication active listening,
inquiries, resolving complaints, and
and professional phone etiquette.
providing exceptional service to clients.
Work Experience
Customer Service Representative
Retail Account / Transcom /-
Customer Service Representative providing voice support for a retail account, where I
handled customer inquiries, resolved issues efficiently, consistently met performance
metrics.
Achievments
Achieved 85%+ customer satisfaction
Maintained one of the lowest call
handling times on the team
