Kassandra Regodos

KASSANDRA P. REGODOS Address: San Paulo Drive, Don Alfaro St, Tetuan, Zamboanga City, Philippines 7000 Mobile Number: -Email Address:- OBJECTIVE To be with a stable corporate organization that will allow room for personal and professional growth. To enrich and strengthen my inter-relational attitude as an employee. To learn the diversity of works in a corporate organization. SUMMARY 3 years contact center experience and demonstrated a passion for customer excellence Possess problem-solving skills by ensuring that customer issues are resolved Has shown exemplary leadership skills by being tasked to assist the new hires Ability to work under pressure and handle multiple tasks/projects Adheres to organizational goals and long-term vision WORK EXPERIENCE April 2015 – August 2017 Hire Iris Homebased Customer Service Representative Acts as a Virtual Assistant to help the customer navigate through the website Assist with placement of orders, refunds, or exchanges. Assist the customer with their issues and answers their question relating to the product, shipment and other general concerns or queries A Team Leader: handled a team, mostly doing phone support, inbound and outbound calling. Did administrative task, like data entry, web research, some social media management etc. December 2013 – December 2015Convergys Cebu Philippines Asiatown IT Park, Cebu City Philippines Customer Service Representative Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Ensure that the Key Performance Indicators (KPIs) set by the management and client are achieved. Provides customer with quality service and support by ensuring that customers are satisfied with the service provided. This has been shown through high Customer Satisfaction (CSAT) score. Troubleshoot customer issues over the phone December 2009 – November 2015Lieza Gonzaga-Sahi, M.D., FPPS, DPSNbM Rm. 323, Cuidad Medical Zamboanga Clinic Nurse Monitor and track patient’s vital signs Records the patient’s care plans and updates their medical records accordingly Accountable for identifying, disposing of, and submitting orders for expired medication Able to assist physician on any clinic procedure CERTIFICATIONS Basic Life Support in Cardiopulmonary Resuscitation Training for Healthcare Provider Standard First aid Training Training Workshop on Peritoneal Dialysis Care of Patient Undergoing Dialysis EDUCATIONAL BACKGROUND 2006 – 2009 BACHELOR OF SCIENCE IN NURSING (Special Program) Western Mindanao State University (WMSU) Zamboanga City 2002 to 2006 BACHELOR OF SCIENCE IN BIOLOGY Western Mindanao State University (WMSU) Zamboanga City