Kassandra Regodos

I am a Technical Support Specialist / Customer Service Professional with 2 years of experiene providing phone, email and chat support for customers across the United States and Canada for businesses of all sizes.

I provide top quality support for various issues related to setting up internet connections, installing new cable service, email handling and general inquiry services. I am efficient in giving the best customer satisfaction.

I am also very experienced with it comes to software, hardware and other processes. Thus, I am very much eager to learn to use any new tools that would get the job done well for you and your team

I had this one project where handling customer's inquiry was my main task.

I have 2 years experience in a BPO company handling calls and customer support for our clients who wanted to activate their services, address their complains and technical issues.

I also have 2 years experience as a Virtual Assistant mainly handling administrative task and customer support by answering queries and concerns regarding to the product they just purchased through doing live chats, emails and facebook messages. Has an experience in researching for products and uploading products in shopify.

I'm also doing phone calls both outbound (cold calling), and inbound calls.