Kassandra Kristabel Lluch Garces

Garces, Kassandra Kristabel L. Luna Bella Residences, Sitio Kalubihan, Cebu City, Cebu, 6000 Contact No.:- E-mail Address:-LinkedIn: linkedin.com/in/kassandragarces PROFILE    To develop my career and enhance my personality as a professional individual in the competitive world. I have multiple work experiences and all of them gave me the opportunity to handle and communicate with different types of people with different personalities, and beliefs, and I never had problems with any of them. Resourceful and dedicated individual with excellent analytical skills and a demonstrated commitment to providing great customer service. Committed to utilizing my skills to help others, while working towards the mission of a company. SKILLS        Computer Literate (Intermediate: Microsoft Word, Excel, Power Point) Communication: English, Tagalog and Cebuano Analytical Skills and Problem-Solving Skills Research & Troubleshooting Skills Customer Service Experience Leadership Experience Chat and Technical Support Experience EDUCATIONAL ATTAINMENT Tertiary Level: Southern Mindanao Colleges Bachelor of Arts Major in English Sta. Lucia Dist., Pagadian City, PH June 2015 - Graduated March 2018 Saint Columban College Bachelor of Arts Major in English San Jose Dist. Pagadian City, PH June 2009 - April 2012 Mendero Trinity College Bachelor of Science in Nursing June 2008 - May 2009 Secondary Level: Zamboanga del Sur National High School-Main Campus Sta. Maria Dist. Pagadian City, PH June 2004 - April 2008 Primary Level: Pablo Litigio Elementary School San Jose Dist. Pagadian City, PH June 1998 - April 2004 TRAININGS AND QUALIFICATIONS Civil Service Commission Sub-Professional Passer (May 3, 2015) Civil Service Commission Professional Passer (August 12, 2018) Amazon FBA Training Freedom Ticket 3.0 by Helium10 EMPLOYMENT HISTORY  Aegis People Support - I.T. Park, Lahug, Cebu City Role: Customer Service Representative (October 15, 2012 – August 27, 2013) -(Banking Account) Assisted customers with questions/concerns regarding savings/checking accounts. -Check charges, provide copies of statements, process refunds due to overdraft fees. -Identify charges and report any fraudulence. -Up-sell other types of accounts to help customers manage their finances and avoid fees.  Tres Alaz Corporation - Pagadian City (Exclusive Distributor of Globe Telecom) Role: Business Ambassadress/Sales Associate (December 2016- January 2019) -Promote and sell prepaid broad bands. their -Assist walk-in customers with questions regarding prepaid broadband functions, promotions and availability of use in certain areas.  TTEC/Teletech Holdings - FLB Corporate Center, Cebu Business Park, Cebu, 6000 Role: Technical Support Representative/Chat Associate II (December 5, 2020 - March 2021) -Assisted customers that have questions or concerns with their delivery/service for Home Theater and/or Major Appliances. -Place orders or set up appointments for delivery and/or services. -Track orders, apply promotions/discounts. -Assist in basic troubleshooting for issues with appliances or electronic gadgets. -Set up store appointments.  TTEC/Teletech Holdings - FLB Corporate Center, Cebu Business Park, Cebu, 6000 Role: Team Lead (April 2021 - April 2022) -Managed and lead a team of 15 back office agents for a retail electronics company. -Monitoedr the team's performance/metrics. -Coached agents on performance and/or areas of opportunities. -Provided support and handled escalations. -Submit daily reports, attend weekly meetings/updates clients, monthly calibration with Quality Assurance Team CHARACTER REFERENCES Meleah Moralde Operations Manager TTEC/TeleTech Holdings – FLB Building, Cebu Business Park, Ayala, Cebu City,- Thomas Thaddeus Abella Operations Director TTEC/TeleTech Holdings – FLB Building, Cebu Business Park, Ayala, Cebu City,- Eric Ybañez Operations Manager TTEC/TeleTech Holdings – FLB Building, Cebu Business Park, Ayala, Cebu City,- Juvick Talara Team Leader TTEC/TeleTech Holdings – FLB Building, Cebu Business Park, Ayala, Cebu City,-