Kassandra Kristabel Lluch Garces

I have been in the BPO industry for 3 years and have experience in handling calls, chats, emails, and escalations. Having customer service, chat, and technical support experience has not only allowed me to acquire the knowledge and attitude required to handle customers professionally and respectfully, it has also honed my problem-solving skills. As a customer support specialist, it is your sole duty to provide assistance and resolve client concerns all the while giving them the best customer service experience. I think outside the box and go out of my way to help and give the correct resolution to my clients. I was a part-time sales associate for 3 years and I was also a team leader for a year which has given me the necessary tools required to deal and communicate with different types of people and be a team player. I am open to receiving constructive criticism because this is one of the best ways to improve and be the best version of yourself.

I have always been keen on details and in providing the correct resolution to anyone who asks for my help. I am punctual, reliable and I consider myself hard-working. I am an effective communicator, both oral and written though I prefer written communication because it gives me ample time to review my work and make sure there are no errors so back-end or non-voice jobs/tasks would be perfect for me.

I am an effective communicator, both oral and written but I prefer written communication because this gives me ample time to review my work and make sure there are no errors so back-end or non-voice job/tasks would be perfect for me.