Kashif Hussain

Kashif Hussain Eden Value Homes, Main Multan road, Lahore-54600, Pakistan Cell: - Email:- Introduction I am a Self-driven and highly skillful professional with diverse work experience of over 15 years. I have breadth and depth of experience across industries, roles, functions, geographies and working with different types of organizations which helped me develop extensive business acumen enabling me to solve complex problems with creativity and effectiveness. I have variety of work experience with some of the top notch Call centers, BPO’s and have also worked directly with foreign clients as a Freelancer. I have maintained a proven track record of performance consistency, effective project management and plan execution. I am Team player with excellent communication skills including verbal, presentational and interpersonal. Personal Information Name Father’s Name Nationality Date of birth Marital Status Languages Hobbies Kashif Hussain Muhammad Hussain Pakistani June, 1985 Married English, Urdu & Punjabi, Pashto Music, Travelling, Sports & Movies Education Degree Bachelor in Arts Intermediate Matriculation Year Passed- Division 2nd 1st 1st Board BBISE BBISE Rawalpindi Work Experience Freelancer Different Clients Duration: 3 Years – From 2020 to 2023 Responsibilities: Recruitment, Training and Operations Management of 24/7 Live chat support Team for a US based Chargeback company. I performed to the entire satisfaction of my employer and always delivered the desired results and beyond. Page 1 of 3 Project Manager – Live Chat support [Freelance Job] www.mychargeback.com Duration: 2 Years – From 2018 to 2020 Responsibilities: Recruitment, Training and Operations Management of 24/7 Live chat support Team for a US based Chargeback company. I performed to the entire satisfaction of my employer and always delivered the desired results and beyond. Customer Service Executive [Freelance Job] Vertex Foods Inc. USA Duration: 3 Years – From 2017 to 2019 Responsibilities: It was a freelance Job and I was responsible to respond to all incoming queries related to product information, order processing and Delivery status etc. I was directly reporting to the CEO of the company and I also had to cater any tasks assigned by her from time to time. Sales Manager - UK Blue Technologies (Online Printing Company) Duration: 8 months – Sep 10, 2010 to May, 2011 Responsibilities: Leading a sales Team to meet expected sales targets of an online Printing company through Live Chat Support, Inbound calls originated from internet searches(paid and Search Engine optimized), Telephonic and Email correspondence with Clients, Banks, Logistics, Customs etc. Senior Sales Executive Ovex Technologies Duration: 3 months – May 10, 2010 to August 7, 2010 Responsibilities: US based Inbound Sales for computer financing Customer Service Executive I2c Inc. Duration: 8 months – Sep 2009, 2010 to May, 2010 Responsibilities: I2c Inc. is a US Based KPO and I worked with them as Senior Customer Service Representative for their client Western Union in their Prepaid Debit card department. The responsibilities mainly included answering to high volume inbound calls and Support Tickets. Telesales Representative Ovex Technologies Duration: 1 year and 2 months – June 7 2008 to August 7, 2009 Responsibilities: US based, Inbound Sales for computer financing Page 2 of 3 International Customer Support Executive Opal Importers & Exporters Duration: 2 years – March 2006 to April 2008 Responsibilities: Dealing with Sales & Customer services of all the off-shore customers and coordinating with the concerned departments to solve the query of the customer. Taking care of payments, Banking matters, logistics and shipping etc. Skills      Strong ability of team building and Excellent knowledge of Marketing strategies Very energetic, Organized and have Experience in preparing attractive presentations. Organizational and management skills. Healthy public relationship knowledge, Good Public Relation with Customers/Clients Good Knowledge and Hands-on experience of a variety of CRM’s Page 3 of 3