Karyl Alonsagay Sumalpong

Karyl Sumalpong VIRTUAL ASSISTANT SCHOOLS ATTENDED SAINT JOSEPH COLLEGE OF SINDANGAN INCORPORATED EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- karylsumalpong Address: Tinaplan, Sindangan Zamboanga del Norte, 7112 TECHNICAL VOCATIONAL (INFORMATION AND COMUNICATION TECHNOLOGY) | 2017 - 2019 Skilled in utilizing a variety of software tools for graphic design, video editing and project management software to demonstrate expertise, for task completion and collaborative work. WESTERN MINDANAO STATE UNIVERSITY- IPIL Bachelor of Secondary Education Major in Filipino | 2019 - 2023 Proficient in the use of curriculum-based measurement assessment systems. Especially adept at identifying the needs of each student. Substantial understanding of student-directed classroom management. WORK EXPERIENCED WORK EXPERIENCED SALES LADY COLD CALLING SPECIALIST (J&C Lucky 99 Store) | 2019 Engaging with customers to understand their needs and provide solutions. Demonstrating and explaining product features and benefits. Collaborating with colleagues to achieve sales targets. Virtual Buddies 24/7 | July 2024 - October 2024 Handling both inbound and outbound calls to provide assistance. Helping customers in upgrading from basic plans to advantage plans that better meet their needs by connecting them with licensed Medicare specialists who operate directly in their state. CUSTOMER SERVICE REPRESENTATIVE Providing clear information about the benefits and VXI-Bridgetowne| June 2023- July 2024 Addressing customer inquiries, about services offered and products, for purchase and handling billing related concerns. Helping customers with solving problems concerning their devices functionality and connections as issues, with service interruptions. Handling customer accounts by updating details as needed and addressing any changes or concerns that may arise. Assisting with billing inquiries involves clarifying billing statements and resolving payment related issues or disagreements. Sales Assistance Role; Encouraging and suggesting services or products that align with the customers requirements. Helping customers set up services such, as internet connections and phone lines or activating plans. Educating customers involves sharing details and advice on the use of products and services. Dealing with and sorting out customer grievances promptly and efficiently is crucial, for customer satisfaction. Gathering improving customer services feedback and is essential, ensuring satisfaction levels are enhanced. for customer Logging customer conversations accurately. Noting any problems and solutions, in the company’s system. Collaboration, within the team involves partnering, with employees and different departments to address challenges and enhance the delivery of services. Ensuring all interactions comply with company policies and industry regulations is essential, for adherence, to compliance standards. features of customers' chosen plans to help them make informed decisions. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. CERTIFICATES