Karyl Alonsagay Sumalpong

About Me

I am a dedicated professional with a strong foundation in customer service, administrative support, and virtual assistance. My career is driven by a commitment to delivering exceptional service and ensuring efficiency in every task I undertake. With a proven track record in roles such as customer service representative and cold-calling specialist, I excel in creating positive client experiences and managing administrative responsibilities with precision.

In my role at VXI, I honed my skills in resolving customer inquiries, managing billing issues, and updating client accounts, all while maintaining a high level of professionalism. This experience helped me develop exceptional communication and problem-solving abilities, which are essential in fast-paced environments. At Virtual Buddies, I gained healthcare-specific expertise by assisting clients in upgrading Medicare plans, providing detailed information about benefits, and connecting them to licensed specialists. These experiences have enhanced my ability to manage sensitive information and maintain confidentiality while delivering top-notch support.

I have also completed certified training in virtual assistance, equipping me with skills in calendar management, data entry, project coordination, and social media management. My proficiency in tools like Google Suite, Microsoft Office, and Canva allows me to efficiently manage schedules, organize events, and create visually appealing content. Additionally, my background in social media management includes strategies for content creation, scheduling, and engagement, making me adaptable to the evolving needs of clients.

What sets me apart is my attention to detail, organizational skills, and dedication to fostering positive client relationships. I thrive in roles that require multitasking and time management, ensuring that deadlines are consistently met without compromising quality. My approachable and empathetic nature allows me to connect with clients, understand their needs, and provide tailored solutions.

Whether you’re looking for someone to handle administrative tasks, support customer interactions, or manage schedules and communications, I bring reliability, efficiency, and a proactive approach to every project. My goal is to help clients streamline operations, save time, and achieve their objectives while maintaining a professional and welcoming presence.

I am excited to bring my skills and dedication to new opportunities and collaborate with clients who value precision, creativity, and exceptional service. Let’s work together to achieve success!