Karuna Janghu

Karuna Janghu Focused customer service representative and Manager with around 2 years of experience in customer support through Emails and social Media platforms combined with the finance background. Enhance team performance and maximize customer satisfaction by strategically managing Emails and implementing process improvements. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Team player with exceptional listening and critical thinking skills. Contact Work History Address 2019-07 - Customer Service Manager Gurugram, Haryana, 122006 Current Riot Enterprise, Gurugram, Haryana Phone Handled a team of 5 members and trained them - for the respective project. Resolved customer complaints while prioritizing E-mail customer satisfaction and loyalty. - Assumed ownership over team productivity and managed work flow to meet or exceed quality Skills service goals. Trained and regularly mentored associates on Exceptional interpersonal performance-oriented strategies and customer communication service techniques. Technical Support Research and due 2018-06 - Finance Intern 2018-07 Riot Enterprise, Gurugram, Haryana Assisted with account reviews and preparation for diligence account reviews. Account management Researched and prepared a brief on different Training and mentoring payment methods employed in a business Customer Relations clients, contacting prospective customers for Assisted in maintenance of payment records of providing information with respect to various Microsoft Outlook, Word services. and Excel Assisted in making plan for Investors to invest in Excellent time management skills Team Building Riot's Business 2017-06 - Finance Intern 2017-06 BSES Rajdhani, Delhi, Delhi Worked on updating entries in SAP Software and helped with maintaining payment database in Excel Researched and briefed about vendor selection process and learned about account payable process Assisted in verification and checking of vendors' bills 2016-06 - Social Intern 2016-07 Aarohan, New Delhi, New Delhi Primary task: Provided tuition classes to children at primary and secondary level of education Visited areas in Delhi for spreading awareness and importance of education Assisted in administrative activities such as maintenance of students Database in Excel (learnings on Pivot Tables) Education- MBA: Majors in Finance O.P Jindal Global University - Sonipat, Harayana Additional Information Well versed with Microsoft Office Applications. Have good efficiency in the Internet & email communications.