Karren Bwalya

I am a Medical Virtual Assistant and Healthcare Administrative Professional with hands-on experience supporting telemedicine operations, patient coordination, and EMR documentation in remote-first healthcare environments. I help healthcare providers stay organized, responsive, and compliant by managing the administrative side of care delivery efficiently and accurately.

I have experience coordinating patient scheduling, intake, follow-ups, and responding to patient inquiries while ensuring strict adherence to HIPAA and confidentiality standards. I am proficient in managing electronic medical records using Epic and Cerner, maintaining accurate documentation, and supporting smooth telehealth workflows. I am comfortable handling high-volume patient interactions and escalating urgent cases appropriately based on established protocols.

In addition to my healthcare-focused experience, I bring strong administrative and operations skills gained from managing remote workflows, documentation systems, and task tracking for distributed teams. I am detail-oriented, reliable, and proactive, with a proven ability to improve efficiency, reduce response times, and maintain high data accuracy.

I hold a Bachelor of Medicine and Bachelor of Surgery (MBChB), which gives me strong medical literacy and allows me to understand clinical terminology, documentation requirements, and provider workflows — while working strictly in a non-clinical, administrative support capacity. This background helps me communicate effectively with healthcare professionals and support patient care behind the scenes.

I am seeking remote opportunities as a Medical Virtual Assistant, Patient Coordinator, or Healthcare Administrative Assistant where I can support providers with scheduling, documentation, EMR management, and patient communication. I am comfortable working US time zones, adapt quickly to new systems, and take pride in being dependable, organized, and patient-focused.