Karmille Mae Quin

KARMILLE MAE. S. QUIN 3rd flr., 411 Dr. Sixto Antonio Avenue, Barangay Maybunga, Pasig City 1609 Mobile - Email:- CAREER OBJECTIVE To pursue a progressive career in the field of Information Technology, particularly in the areas of Network Operations, Technical Support (Voice and Data), and Technical & Management Training HIGHLIGHTS OF CREDENTIALS Good grounding on Technical Support operations gained in the BPO industry Familiarity with Network Operations requirements, with the end goal of ensuring availability, reliability, maintainability, and serviceability of network users Knowledgeable in hardware and software products Technical and interpersonal skills in conducting training for call center representatives Highly proficient in MS Office Above-average oral and written communication skills (English, Filipino, Spanish) Works well under pressure; self-starter; maintains positive interpersonal work relationships EDUCATIONAL BACKGROUND Western Mindanao State University Normal Road, Zamboanga City Bachelor of Science in Economics: 2006 - 2011 Universidad De Zamboanga J.S. Alano, Zamboanga City Bachelor of Science in Nursing: 2005 – 2006 Zamboanga National High School West R.T. Lim Boulevard, Zamboanga City: 2001 – 2005 Zamboanga East Central School M. Calixto St,, Zamboanga City: 1994 – 2001 WORK EXPERIENCE February 2013 to Present Technical Support Representative & Apprentice Trainer Time Warner Cable – Tier 2 24 [7] Customer, Inc. I-Square Tower, Ortigas Center, Pasig City Job Description: Completed Instructor Skill Workshop (April, 2015) Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, wireless router issue, and more; Cascade product updates to agents to follow standard process and procedures; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Research required information using available resources; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Process work order entry (e.g. install, upgrades, reconnect, offer bundles/promotion); Upselling different speed tiers; Supports US account February 2012 to June 2012 Technical Support Representative Bigpond Broadband Account (Telstra) Teletech, Inc. Cainta, Rizal Job Description: Identify and escalate priority issues per Client specifications; Follow up and make scheduled call backs to customers if necessary; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, wireless router issue, and more; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Research required information using available resources; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Accurately process and record call transactions using a computer and designated tracking software; Upselling different speed tiers; Supports Australian account August 2011 to January 2012 Technical Support Representative Centurylink Broadband Account Sykes Asia, Inc., Gilmore Avenue, Quezon City Job Description: Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Research required information using available resources; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Upselling different speed tiers; Supports US account February 2011 to July 2011 Anti Money Laundering Assistant Bank of Commerce Ortigas Center, Pasig City Job Description: Validating client findings on opening an account; Assists the Section Head in ensuring the correctness and timely submission of AML regulatory reports; Contractual for 6 months under Staff Alliance, Inc. (Recruitment Firm) August 2010 to December 2010 Data Encoder National Statistics Office Zamboanga City Job Description: Encoding data from hard copy surveyed file; Project based May 2004 to May 2010 Various Government Internship & Special Employment for Student Programs Zamboanga City Job Description: Student assistance Sweeper (Summer Job) PERSONAL INFORMATION Born on September 22, 1988 to Mr. Ramon O. Quin, Jr. (Columnist) and Mrs. Maria Lourdes S. Quin (Businesswoman); Born-again Christian; health-conscious individual who enjoys cooking and discovering new recipes; volleyball enthusiast CHARACTER REFERENCES Mr. Jun Fule, Jr. Supervisor, AML Department Bank of Commerce Ortigas Center, Pasig City - Mr. Rage Gayondato Trainer, Sykes Gilmore, Quezon City - Kristine Grace Cacanindin Team Leader, 24 [7] Customer, Inc. I-Square Bldg, Ortigas Center, Pasig City - Updated: March 17, 2017