Karlo Miguel Mapalad

KARLO MIGUEL C. MAPALAD - - SKILLS • Coaching • Mentoring • Trainer Development • Training Needs Analysis •Course & Curriculum Development • Staff & People Management • Leadership • Organizational Development • Proficiency with MS Office EXPERIENCE TRAINING SUPERVISOR – MAJOREL PHILIPPINES September 6, 2019 – February 22, 2020 • Mentor, develop, coach trainers • Conduct training observations and feedback sessions for trainers • Conduct triad coaching sessions with trainers • Track training completion of client mandated up-training courses and self-paced courses • Conducts weekly coaching with trainers to check monthly goals • Oversee new hire and nesting classes • Develop training materials for pilot classes • Sync with operations managers and quality supervisors to identify training needs TRAINING SUPERVISOR – LEARNING AND DEVELOPMENT / ALORICA PHILIPPINES June 26, 2017 – September 4, 2019 • Mentor, develop, coach trainers • Plot and schedule new hire and OD classes • Partner with operations and product training teams to drive performance by TNA and facilitating supplemental trainings • Run leadership courses (LEAD First, QBQ, FLEX Coaching) for operations team leads and senior leadership team • Facilitate new hire and other OD classes as needed TRAINER – LEARNING AND DEVELOPMENT / ALORICA PHILIPPINES December 10, 2016 – June 26, 2017 • Run New Hire QuEST classes; coach and develop trainees • Run Learner’s Guild classes for all employees (up training) • Mentor new trainers in the department • Create new training materials as needed; develop existing training materials as needed TRAINER – OPERATIONS / ALORICA PHILIPPINES May 3, 2015 – December 10, 2016 • Run PST classes for new hires • Handle agents during nesting; coach and develop agents to be endorsed to production • Run supplemental billable trainings mandated by the client TRAINER – LEARNING AND DEVELOPMENT / EXPERT GLOBAL SOLUTIONS February 24, 2013 – May 3, 2015 • Run New Hire QuEST classes; coach and develop trainees • Run Learner’s Guild classes for all employees (up training) • Create new training materials as needed; develop existing training materials as needed CUSTOMER SERVICE REPRESENTATIVE / EXPERT GLOBAL SOLUTIONS July 6, 2012 – February 24, 2013 • Resolve billing and technical concerns of customers • Hit target KPIs STAFF NURSE / CLINICA MANILA August, 2011 – February, 2012 • Administer care to ambulatory out patients ESL TEACHER / JABEZ INTERNATIONAL EDUCATION CENTER December, 2010 – February, 2011 • Conduct 1 on 1 English tutorial classes to Korean middle school students and university students INSTRUCTOR / ASIAN INSTITUTE OF HEALTHCARE June 2009 – April 2011 • Facilitate nursing courses to Basic Nursing Assistant students & Caregiver students SCHOOL NURSE / HOLY REDEEMER SCHOOL OF KALOOKAN February, 2009 – March 2009 • Administer care to students • Assist teachers during school activities • Conduct health inspection at school premises 2 ESL TEACHER / YALE ACADEMY July, 2008 – September 2008 • Conduct 1 on 1 English tutorial classes to Korean middle school students and university students EDUCATION ELEMENTARY SCHOOL / 1994 - 2000 The Gentle Shepherd School Inc. HIGH SCHOOL / 2000 - 2004 The Gentle Shepherd School Inc. BACHELOR OF SCIENCE IN NURSING / 2004 - 2008 Our Lady of Fatima University 3