I've been a training supervisor at Alorica Philippines and recently, for Majorel Philippines. Here's the summary of the skills that I've acquired in the past 7 years that I've been in the BPO industry:
Training and Curriculum development:
• Curriculum development for employee training.
• PowerPoint presentation design.
• Organizational development training.
• Customer service training.
Content Creation.
• Voice over talent.
• Video editing.
• Music kit creator.
Others:
• Proofreader.
• Content editor.