Karla Mae Capuno

I am an experienced and dependable Amazon Virtual Assistant with a strong background in customer service, administrative support, and process management. With a degree in Business Administration and hands-on experience in fast-paced customer-centric environments, I bring both the knowledge and real-world skills needed to support Amazon sellers in running efficient, well-organized online businesses.

Over the past few years, I’ve worked as a Customer Service Representative in two leading BPO companies—where I mastered the art of handling inquiries, resolving complex issues, and maintaining customer satisfaction under pressure. These roles sharpened my communication skills, time management, and ability to stay calm and effective in challenging situations.

My brief but meaningful experience as a Line Supervisor trained me to lead operations, oversee performance, and ensure targets are met—all while being adaptable and detail-oriented.

While completing my BS in Business Administration, I also gained experience in clerical tasks, coordination, and documentation—skills that are directly transferable to Amazon Seller Central operations, product research, and admin tasks.