Karina Requieron

KARINA TOMNOB REQUIERON VIRTUAL ASSISTANT/Customer Support Representative Mobile No- Email:-( Skype: khaysweet Whatsapp: - Graceville Homes, E Bascon Street, City of Talisay, Cebu 6045 WORK EXPERIENCE Customer Service Representative – Testing Solutions June 2021- September 2022 Responsibilities include ➢ Responded to emails and phone calls ➢ Followed up on late test results of customers ➢ Responded to inquiries of customers about testing locations, types of tests, turn around times, booking appointments/schedules ➢ Helped customers find their testing locations; provide directions ➢ Assisted customers who have difficulty in booking appointments ➢ Assisted managers/team leaders/director with some ad hoc tasks Gigli Luxury Apartments, UK, London -Guest Relations Manager September 2017 – August 2021 Responsibilities include ➢ Managed properties’ listings, inquiries, reservations using Beds24, Tokeet ➢ Processed booking requirements ➢ Coordinated with vendors, guests, and staff ➢ Received and made calls to clients, customers, guests and vendors. ➢ Set up cleaning schedule and coordinated with cleaners regarding availability; followed up schedule accurately ➢ Contacted vendors and technicians for some repairs, etc ➢ Sent guests check in instructions, check out instructions, process payments, extra charges, damages, etc. ➢ Processed guest payment and sent them contracts, etc ➢ Performed adhoc tasks Rocket-tele.com – Bakersfield, California – Virtual Assistant April 2020- March 2022 ➢ Sunfarmer – Solar System Company ▪ Cold-calling ▪ Inbound-calling ▪ Created proposal for solar prospects ▪ Updated CRM (Solve 360) ▪ Called leads for Appointment Setting ➢ ROI-Verify ▪ ▪ ▪ ▪ Helped find new leads Searched for data provider using PayPerClick Affiliate Conducted prospecting for brokering deals Called leads to set appointments ➢ Visiqua – Under Andrew Chung ▪ Conducted quality assurance to different campaign calls of Visiqua ▪ Maintained database and updated customer and account information ▪ Compiled and sorted information from sourced data ▪ Processed customer and account source documents by reviewing data for deficiencies Surfcomber Vacation Rentals – San Diego, CA – Guest Relations Manager/Backoffice Manager July 2013 – Sept 2019 Responsibilities include: ➢ Used company’s Enterprise Software System called Streamline; operated and improved the system once it was live; ➢ Coordinated with vendors, guests, and staff; ➢ Implemented new customer service strategies as directed by management; ➢ Managed properties’ listings, inquiries, reservations using Beds24, Tokeet ➢ Processed booking requirements ➢ Coordinated with vendors, guests, and staff ➢ Received and made calls to clients, customers, guests and vendors. ➢ Set up cleaning schedule and coordinated with cleaners regarding availability; followed up schedule accurately ➢ Contacted vendors and technicians for some repairs, etc ➢ Sent guests check in instructions, check out instructions, process payments, extra charges, damages, etc. ➢ Processed guest payment and sent them contracts, etc ➢ Performed Adhoc tasks Bienvenidos Investments, LLC – Gilbert, Arizona - General Virtual Assistant Responsibilities include: ➢ Facilitated the application of permits, local office and tax, certification, utilities ➢ Performed ad hoc tasks ➢ Researched topics the owner may assign every now and then SGSolutions LLC – Pennsylvania, USA – General Virtual Assistant June 2011 – 2015 Roles undertaken: ➢ Assistant to VP-Marketing ➢ Digital marketer ➢ Customer Service Rep to Pain Medication doctor ➢ ➢ ➢ ➢ ➢ ➢ Hiring Assistant to a technology company Researcher Writer Admin assistant to a CEO Virtual assistant to a Real Estate Broker Virtual Assistant to a Real Estate Broker Jones Group Remax Nevada, USA – Virtual Admin assistant December 2010 – 2011 Responsibilities include: ➢ Listed properties to different platforms ➢ Entered/saved information to company’s dropbox ➢ Conducted property comparison for sale/flip, etc ➢ Performed adhoc jobs- posted ads on Craigslist; created school zone maps ➢ Generated livable scores of properties ➢ Maintained CRM SKILLS: Customer Service Inbound/outbound Calls Excellent Communication skills – both oral and written Time Management Email Management Service Oriented Computer Literate/proficient Office Software and Internet Platforms including word and excel Solution oriented Event planning Date entry Admin tasks Self Motivation Disciplined Patient Mutli-tasking EDUCATION University of San Jose-Recoletos – Cebu City June 1993- March 1995 Master of Science in Development Communication June 1987 – April 1992 Bachelor of Arts in English with concentration in Marketing Studies Cum Laude Model Student Awardee