A former university professor turned work-from-home mom because of a child with special needs. For 18 years, the priority was for the students to learn the rudiments of a borrowed language and put it into practice. Now, the focus is to do the tasks the clients need and make them satisfied. Below are the skills worth noting: Inbound/outbound calling handling and complaint resolution, customer service, communication, omputer proficiency, problem-solving abilities, attention to details, emotional intelligence.