Karin Golden

I am a results-driven Technical Support Specialist and IT Project Manager with strong experience supporting businesses in automating their workflows, managing** CRM** systems, and delivering smooth end-to-end operations. With a strong background in Zoho CRM, AI agents, and customer-facing support tools, I help companies improve productivity, reduce manual tasks, and create efficient systems that work.

As a General** Virtual Assistant**, I provide reliable day-to-day support from managing operations and handling client communications to organizing tasks, creating documentation, and helping teams stay on track.

My strength comes from understanding problems quickly, communicating clearly, and delivering practical solutions that actually move the business forward.

• Technical Support (software**, CRM**, integrations, troubleshooting)
• CRM Setup, Automation & Optimization (Zoho CRM, GoHighLevel, HubSpot, etc.)
• AI Agent setup, workflow design, and automation
• IT Project Management (task coordination, timelines, documentation, implementation)
• Virtual Assistance (operations, communication, ai video, admin, reporting)
• Systems improvement & workflow optimization
• User onboarding, training, and tech documentation

• I’m dependable, quick to respond, and easy to work with
• I take ownership of tasks and solve problems with minimal supervision
• I combine technical expertise with clear communication
• I adapt fast and handle multiple tools and software confidently
• I care about quality and long-term results, not just ticking tasks off

If you’re looking for someone who can support your team, manage your systems, and keep your operations running smoothly with a mix of technical skill and professional communication, I’d love to work with you. show less