Karim Abdul

I am Karim, a Customer Service, Billing, AR and AP Operations, and Technical Support Specialist with over 7 years of experience providing bilingual support (English & French) across various industries, including finance, e-commerce, SaaS, real estate, and IT security.

My expertise spans front-end and back-end customer service, technical troubleshooting, and financial operations. I have successfully managed client relationships through inbound and outbound calls, live chat, and email support, ensuring high levels of customer satisfaction and retention.

Familiarity with various CRM's and ERP:

Zendesk, Hubspot, Salesforce, Netsuite, Prophet 21, Service Channel, Ariba, Officetrax, Coupa, Respond, Synchroteam, Slack, MSTeams, MS 365, Google Space, Smart Sheets,

Core Expertise:

• Data Support / Data Management
• Data Entry
• Invoicing: PO, SO creation, billing, AR/AP, corrections, refunds, reconciliations
• Order Management / Tracking
• Vendor / Client Management
• Inventory Management
• Scheduling (Synchroteam)
• E-commerce Back-End Support & Inventory Management
• Technical Support
• Customer Service

Comprehensive Customer Support Expertise

• Strong experience in billing, credit card administration, and accounts receivable/payable.
• Technical support for CCTV software, antivirus solutions, trading platforms (MT4/MT5), and e-commerce systems.

E-commerce (Back-End Support)

• Order management, product listings, inventory updates, and customer dispute resolution.

Customer-Centric Approach

• Prioritizing conversion, not just leads.
• Creating a seamless customer journey from onboarding to long-term engagement.
• Identifying process improvements to enhance service efficiency and customer satisfaction.

Problem-Solving & Adaptability

• Quick to learn and implement new processes.
• Skilled at handling escalations, troubleshooting complex issues, and providing effective solutions.
• Strong typing speed (45–50 WPM) for fast, efficient communication.

I am enthusiastic, adaptable, and dedicated to ensuring exceptional customer experiences. If I don’t have the answer, I will go the extra mile to find it and get the job done efficiently.

Home Office Setup

• System: Lenovo i7 13th Gen, 16GB RAM, 512GB SSD (2024 release)
• Accessories: Dual 24” HP monitors, Logitech C922 HD Cam, MS Teams-optimized noise-canceling headset
• Connectivity: Fiber LAN (100Mbps+), 25Mbps backup, generator-supported power

I am open to new opportunities and look forward to bringing value to your team.

Let’s connect!