Karen
Torres
Education
(2007 -2012)
SYSTEMS TECHNOLOGY INSTITUTE
About Me
Eager to leverage my exceptional
skills in administrative tasks, data
encoding and managing database
workloads.
Experienced
BPO
professional with a strong track
record of success in managing
multiple client accounts over 5 years.
Committed
to
delivering
comprehensive performance in all
aspects of my work.
Contact--Block 7 Lot 3 Terrazas
Verde Sapang Buho Dalig
Antipolo City
Expertise Skills
Jira
Slack
Zendesk
CRM Management
Amazon Seller Central
Administrative Task
Email Management
Data Entry and Data
Management
Customer Service
Interpersonal and
Communication Skills
Research and Analysis
Knowledgeable in Canva
Knowledgeable in MS Office
Bachelor of Science in
Information Technology
(2002 -2006)
DIVINE MERCY COLLEGE FOUNDATION INC.
Secondary
Highschool
Experience
(2023 -2024)
E-COMMERCE VIRTUAL ASSISTANT / DATA ENTRY
SPECIALIST
Howard Miller Clock / MineO’Clock (Freelance)
Updating product information,
resolve listing issues for Wayfair and
Amazon, navigating Amazon Seller
Central and Logic Broker.
Utilizing Zendesk to handle customer
inquiries, manage support tickets,
and automate communication
workflows, improving response
efficiency.
Coordinating and organizing project
task, tracked progress, and
maintained team collaboration using
tools like Salesforce for workflow
management.
Regularly reviewing and enhancing
CRM using Salesforce, adapting to
business needs and driving improved
performance metrics.
Work Experience
(2023 -2024)
FRAUD INVESTIGATOR
Task Us
Reviewing and researching evidence/documents gathered by the
Fraud support team to analyze the overall fact pattern of claim and
synthesize data into a professional report and conclude if the
account will be resolved as fraud or no fraud.
We collaborate also with internal and external partners such as law
enforcement, government agencies and financial institution to build
strong cases against fraudsters
We also running background checks, employee investigations, and
asset searches on suspected fraudters
(2023)
FRAUD SUPPORT
Task Us
We are the first point of contact in this line of
business when it comes to fraud wherein the cases
we are handling has been filtered already by other
line of businesses and passed on to us whenever they
detect or received report in regards of an unusual
activity happening from the account.
Conducting investigations into allegations of fraud,
waste or abuse committed by clients against our
company.
(2022 -2023)
LIASON OFFICER
Alliedson Consultancy
Representing the company/client in a positive and
professional manner
Acting personnel as contact points for clients and or
an organization
Forming and fostering relationship with clients and
outside personnel
(2020 -2022)
ESCALATION AGENT / CUSTOMER
SERVICE REPRESENTATIVE
Telus International
Food and Delivery Account
UBER
(2018 -2020)
TECHNICAL SUPPORT AND CUSTOMER
SERVICE REPRESENTATIVE
Alorica Philippines
Retail Account
AMAZON
