Karen Torres

Eager to leverage my exceptional skills in administrative tasks, data encoding and managing database workloads. Experienced BPO professional with a strong track record of success in managing multiple client accounts over 5 years. Committed to delivering comprehensive performance in all aspects of my work.

I have a background in:

??Howard Miller Clock / MineO’Clock (Freelance) as an E-Commerce Virtual assistant

handling administrative task

?? Retail Account for AMAZON and Walmart - product listing, tracking shipping, and using sites like FedEx and USPS / Issuing refunds and compensations

?? Delivery and Driver Account for UBER - tracking order for delivery, tracking driver location and restaurant locations / Issuing refunds and compensations as well

?? Financial Account for Robinhood application as a Fraud Investigator - Fraud Analysis and monitoring / KYC/KYB processes

I have been employed by different companies which is why I acquired and enhanced the skills that I have now which are:

?? Data entry (can do 60wpm with certification)

?? Manual copy and paste task

?? Create, sort, prepare, and compile Documents (Google Sheets, MS Excel, and more!)

?? Transcription

????? Picture editing (trained in Adobe Photoshop)

????? Video and Picture Editing

?? Web Research

?? Create Movie Presentation

?? Product Listings

I've also work with various tools and applications such as:

• JAVA

• ADOBE PHOTOSHOP

• BLISS

• TWILIO

• SALESFORCE

• SPUR

• ADOBE PHOTOSHOP

• CSS

• JIRA

• AMAZON SELLER CENTRAL

• SALESFORCE

• ZENDESK

• ADMINISTRATIVE MANAGEMENT

• EMAIL MANAGEMENT

• CRM

-DATA ENTRY TASK

• CANVA

• MS OFFICE

All in all, I'm willing to work for more hours when need and I'm open to short-term, long-term projects and for any new projects with low rate and can work in flexible schedule. I am looking forward for new opportunities and would l to hear from you soon.