Karen Samantha Sumagaysay

Karen Samantha A. Sumagaysay Block 7 Lot 18 St. Raymond Homes, Calendola Village, San Pedro,Laguna -- STRENGTHS: ● Eagerness for new learning – I am a highly motivated individual with eagerness to learn and achieve excellence. I always comply to what’s being asked no matter how difficult the situation is because that’s where I learn new things and master it. ● Maintained positive attitude – I always see things as learning opportunities. It helps me seek challenges outside my comfort zone which inevitably leads to greater personal and professional growth. ● Creative - I am a creative person and always thinks outside the box. ● Detail Oriented - I always seek for details and always think of the causes instead of just the effects. SKILLS: ● Proficient in Microsoft Office (Word, Powerpoint and Excel) ● Adobe Photoshop (Editing) WORK EXPERIENCES: Telus International Philippines Human Resources Analyst Mckinley Exchange, Makati City May, 2019 - Present ● Maintains accurate team member data in the HR database based on official documents (government records, forms), status change forms, and other official sources of team member information. ● Coordinates with different departments/accounts in ensuring that team member data is kept updated at all times through regular reports, notifications, and as needed, calibration. ● Maintains employee records and ensures that information is consistent with the HR database and other HR tools (pre-employment requirements, status change forms, performance appraisal forms, etc). ● Prepares reports using team member information from HR database as needed. Attends to employment verification and data requests from both internal and external parties (other employers, banks, etc). ● Provides quality customer service to all team members through voice, email, chat, and face-to-face interactions by addressing and/ or facilitating concerns, queries, issues, complaints and / or requests. Initiates call backs and return calls as deemed necessary. ● Processes and analyzes data and prepares useful and accurate reports. ● Escalates interactions to the correct party/ies, if issues, concerns, or queries are beyond one’s jurisdiction and/or scope of knowledge. ● Utilizes HR Ticketing System for logging of all issues/concerns. ● Monitors one’s own performance against established metrics, and ensures its attainment. Solicits feedback from fellow HR Helpdesk and supporting manager on how to improve current performance. TELUS International Philippines Customer Service Representative Mckinley Exchange, Makati City August, 2016 – May, 2019 ● Email Specialist, Inbound and Outbound calls ● Respond to customer’s concern via email and  Provides customer satisfaction in accordance with the clients’ policy Convergys Customer Service Representative, Tier 2 Alabang Muntinlupa City November, 2015 - June, 2016 ● Inbound and Outbound calls ● Respond to customer’s concern ● Provides customer satisfaction in accordance with the clients’ policy ● Process orders and correcting client’s information Vismay International Corporation Inventory Assistant Taguig City, Manila January 2012- September 2015 ● Monitors the incoming and outgoing of the items of a store though Microsoft excel ● Prepares and process the delivery reports in accordance with the company's procedure ● Summarizes the reports through Microsoft excel based from our data versus the physical inventory to ensure accuracy VALDEZ and VALDEZ Law Offices Legal Secretary Roxas Boulevard, Pasay City December 2008- March 2011 ● Responsible in preparing and filing of legal documents ● Responsible for attending preliminary investigation on behalf of the lawyer/client ● Responsible for making company letters ● Answering phone calls and emails RUSTANS ALABANG Sales Associate (perfume and skincare) Alabang Towncenter, Muntinlupa City January 2008- November 2008 ● Responsible for monitoring and the items ● Responsible for the sales/inventory of items ● Responsible for attending the customer’s needs with satisfaction ● Make sure to target the given sales quota every month TOKYO TOKYO RESTAURANT Service Crew/ Cashier Metropoint Mall, Rotonda, Pasay City June 2007- December 2007 ● Attending the customer’s needs, such as additional orders, etc. ● Make sure that the customer is satisfied through our service. ● Responsible for tallying the total sales versus the amount of money in the drawer EDUCATION ATTAINMENT: Philippine Women's University, Manila Bachelor of Science in Communication Arts (Graduate- Philippine Christian University, Manila Bachelor of Science in Tourism Management- Polytechnic University of the Philippines, Sta. Mesa, Manila Bachelor of Science in Tourism- Pasay City North High School, Pasay City- Epifanio Delos Santos Elementary School, Pasay- CHARACTER REFERENCES: ● Florence Marie Hubag- Human Resource Analyst TELUS International Philippines- ● Ivan Dela Paz – Human Resources Recruitment Analyst II TELUS International Philippines- ● Mario Dahili Jr. - Team Leader TELUS International Philippines- ● Sheila Marie Sager - Team Leader TELUS International Philippines-