Karen Salazar

WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Digitel Telecommunications Phils. Karen Salazar CUSTOMER SERVICE REPRESENTATIVE Alaminos, Laguna, Philippines-https://www.linkedin.com/ in/karen-e-salazar4a-/ Responds to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. Informed clients new products and services. Process applications and payments. LOGISTIC STAFF SPI Technologies Inc., 2004 Performing different task. Monitoring incoming and outgoing of files per batches. Monitoring status of the documents. Answering customers inquries. NETWORK ASSISTANT 2003 Bell Telecommunication Inc. PROFILE Responsible for managing various customer issues depending on account assignment; transactions can be related to technical, billing and collections support, client inquiries, product support or inbound sales. Check and monitor network data connections, test and diagnose data communication problems. Assist in maintaining network documentation. EDUCATION & TRAININGS Bachelor in Science in Computer Engineering SKILLS Lyceum of the Philippines Problem Solving - Graduate of Computer Engineering - Presidents of Trainings and Seminar Product Knowledge Photo and Video Editing with Brand Marketing Communication Filipina Homebased Moms Leadership 2008 June 1999-April 2004 August-September 2019 - Gained extensive training in photo and video editing using Adobe Photoshop, Canva and other editing apps.