Karen Pusta

Pusta, Karen Francisco Address : 0210 Unit B Del Poso St. Tangos, Baliuag Bulacan Cellphone No : - / - E-mail Add :- Work Experiences LinkDaddy 1065 SW 8th St PMB 622 Miami FL 33130 Customer Service Representative May 2022 – Present - Processed SEO Services Backlinks - Managed emails - Managed orders - Managed deliveries - Assisting team members with order issues - Assisting other departments with process and flows - Coordinating with all departments for order concerns - Updating all reports SMART VAs 1200 Co. Rd. 59 Caledonia, Ohio 43314 Admin Executive Assistant / Virtual Assistant Aug 2021 - April 2022 - Handled 2 clients - Appointment / Calendar management - Email replies on behalf of the client - Inbox organization - Phone calls - Social media posts - Run email campaign for applicants - Document handling regarding applicants’ information - Research - Flight booking / reservations - Event organization - Adhoc Tasks BBD Services 1502 W Hatcher Rd Suite 3 Phoenix, AZ 85021 Customer Service Representative Oct 2018 – March 2021 - Provides customer support via email and call - Provides support in Amazon Seller Central (ASC) - Process refund in ASC - Process Fulfilment Orders in ASC - Filing Report Abuse Case and filing cases against review - Track shipment - Creating and providing VAT Invoice for EU customers - Tracking shipment sent out and contacting customers if there are problems - Filing Claims if needed via UPS, USPS and FedEx Accucom Corporation 745 Boylston St, Boston, MA 02116, United States Team Lead – Email Customer Support Feb 2016 – March 2018 - Provides customer support via email - Ticket distribution - Manage Escalations - Manage Team Attendance/Scheduling - Perform quality ticket analysis - Provides Training and Up-training Online Email Customer Support Feb 2014 – March 2018 - Provides customer support via email - Provides support for US background checks - Supports non-rebill and rebilling query - Provides cancellation and refunds WNS Global Services 9th and 10th Floors 1880 Building Eastwood City, Cyberpark Bagumbayan, Quezon City Customer Support (Android Department) Apr 2012 – Nov 2012 - Provides support for T-Mobile UK customers (Postpaid and Prepaid) - Performs troubleshooting for Android Handsets as well as Blackberry and iPhone - Process refunds, upgrading of plans and cancellations The Resource Group 10th Floor Hanston Building Ortigas Jr. (formerly Emerald Avenue) Ortigas Center, Pasig City Customer Service Specialist Dec 2011 – Mar 2012 - Provides support for AT&T customers - Perform upselling for AT&T and partnered products - Process billing concerns for the customers - Process orders and installation for new customers Construct Zero Inc. 1001 Bayhill Dr San Bruno, CA 94066 Customer Care (Home Based) May 2009 – Oct 2011 - Provides Customer Support through emails and chat - Forum and Blog moderation - Supports Non-Technical and Technical concerns - Basic Troubleshooting (redirect access/access issues) - Supports AutoResponse Plus, Delavo, Integration Marketing and GuaranteeGuarantee (partnered company/site of Simpleology) - Do upsell and downsell if necessary Trec Pacific – Global 16TH Floor Raffles Building Emerald Avenue Ortigas Center, Pasig City Technical Support Representative June 2008 – October 2008 - Provides software and hardware analysis on Verifone applications and devices - Performs troubleshooting and provides resolution - Performs third party product analysis for network and connectivity - Provides assistance on cash disbursement in credit analysis Philippine Hotel Reservations Service Cattleya Condominium Building 235 Salcedo St. Legaspi Village Makati City IT Support January 2007 – January 2008 - Lead contacts to IT suppliers - Disburse IT related projects - Basic networking of all PC’s to be connected and access by the server and printers - Basic software and hardware troubleshooting - Installations and administers programs and internet security - Administers database system - Administers online support (chat and forums) - Archives data Travel Consultant July 2006 – December 2006 - Taking calls to assist guest with their inquiry for a hotel - Calling the hotel to check for the availability - Booked guest with their desired hotel and giving them the due date to pay after the confirmation of their booking - Follow up pending inquiries of guests if they are still pushing through - Shop hotel for their walk-in rates for competitive pricing of PHRS - Block rooms for long weekends and special holidays - Making quotation package/prices for hotels by request of the guests - Going to the hotel to pay guests booking before check-in Link2Support TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, Libis, Quezon City Product Support Representative (PSR) June – December 2005 - Provides support with Linksys Product through troubleshooting - Provides technical and networking assistance for software and/or hardware on desktop and laptop in different operating system (WIN 98, ME, 2000, XP) - Assist customer on setting up home network, wireless and wired network connections. Philippine Long Distance Telephone Company PLDT Dansalan, Mandaluyong City On-the-Job Training (OJT) Via Satellite Operation & Maintenance (VSAT O&M) June – July 2004 - Check the energy and noise ratio (Eb/No) - Check the flow of the carrier to noise ratio (C/N) - Check the Channel Unit Summary (CuSum) - Performs test in all Channel Unit (CU) in regards of transmitting data Educational Attainment College AMA Computer College BS Electronics and Communication Engineering 1999 - 2004 Secondary University of Perpetual Help Rizal Graduated : 1999 Seminars Attended Meralco Foundation, Inc. Network Technology 07 February 2004 Meralco Foundation, Inc Windows 2000 Networks 07 February 2004 Center for Advanced Technology PC Troubleshooting and Repair in Industrial Automation (TESDA 05 March 2004 Women’s Center) Personal Information Date of Birth: March 24, 1982 Place of Birth : Quezon City Civil Status : Married Religion : Roman Catholic References Availabe upon request