Karen Petareal

Karen Petareal PROFESSIONAL SKILLS Customer Service Excellence Five years of experience in BPO with diverse accounts, including customer service, billing, sales, and healthcare. Strong ability to resolve customer issues and provide a positive service experience. Cold Calling & Lead Generation Extensive experience as a Cold Caller, Lead Qualifier, and Appointment Setter in real estate. Proven track record in outbound sales, lead nurturing, and qualification. HOA Property Management Managing tasks invoices SOFTWARE EXPERIENCE Vantaca Yardi Cloud Console Outlook Excel One Drive Calltools Podio RingCentral Zoom for calls Teams Dialpad Vici Dialer AppFolio Invoices Docusign WORK EXPERIENCE ROLE/POSITION Convergy/Concentrix Customer Support Representative February 2013 – March 2014 Provided support and resolved customer inquiries effectively, ensuring high levels of customer satisfaction. ROLE/POSITION Teleperformance Bacolod Customer Service Representative May 2014 – October 2017 Handled a large volume of customer calls, addressing various service needs with efficiency and professionalism. ROLE/POSITION L.E Center Solutions Verification Specialist December 2017 – October 2019 Verified and ensured the accuracy of customer information, contributing to streamlined operations and reduced errors. ROLE/POSITION LEI LIVE TRANSFERS INC. Appointment Setter / Cold Caller / Real Estate Sales January 2020 – February 2022 Conducted cold calls, set appointments, and engaged in real estate sales activities, achieving consistent sales targets. EDUCATION SCHOOL/COLLEGE/UNIVERSITY Tertiary: West Negros University Bachelor in Elementary Education June 2008 – 2011 REFERENCES Jane Oligario |JTO Associates/Manager |-- Angela Dyanne Napinas | Our Assistants/HOA Manager-- PROFESSIONAL SKILLS Five years of experience in BPO with diverse accounts, including customer service, billing, sales, and healthcare.. Strong ability to resolve customer issues and provide a positive service experience. Extensive experience as a Cold Caller, Lead Qualifier, and Appointment Setter in real estate. Ability to handle complex customer concerns, including resolving compliance issues and billing disputes in HOA property management. Developed skills in addressing emergencies and facilitating work orders for repairs. Experience as an HOA Admin Assistant managing after-hours emergencies, facilitating repairs, and ensuring smooth communication between clients and contractors. Experience as a Verification Specialist, ensuring accuracy in client information and data entry processes. Strong verbal and written communication abilities, tailored for both customer interactions and professional correspondence. Cross-trained in multiple industries and roles, demonstrating flexibility and the ability to quickly adapt to new environments and tasks. Processing invoices Creating News Letters. Conduct Meetings for Maintenance estimates. Addressing Courtesy notices and violations. VIDEO INTRO https://www.loom.com/share/85c3b1df1b174fb1a351fb030e077cdc? sid=c873ae39-3c3e-4cff-95c4-cc0a9e8ce9e7 https://www.123test.com/report/C0KE8RQVQWWUGVLWGV/ WORK EXPERIENCE Offshore R.E Cold Caller Cold Caller / Lead Qualifier March 2022 – October 2022 Generated leads through cold calling, qualifying prospects, and passing them on to the sales team before the company's closure HOA Property Management Assistant November 2022 – February 2025 Managed emergency dispatch services, ensuring prompt and accurate responses, facilitating repairs and ensuring smooth communication between clients and contractors. until the team was dissolved.