Karen Nwokeji

KAREN NWOKEJI MEDICAL BILLING SPECIALIST PROFESSIONAL SUMMARY Compassionate and experienced Home Care Professional with 7 years of hands-on experience providing personalized support to individuals in home and community settings. Skilled in care coordination, client advocacy, and ensuring clients access essential services and resources. Strong ability to build trusting relationships with clients and families, manage daily care needs, and deliver excellent customer service. Committed to improving quality of life and fostering independence. PROFESSIONAL EXPERIENCE Clinical Care Coordinator / Home Care Specialist Essen Healthcare | New York, NY | July 2023 - October 2025 Designed and implemented person-centered care plans for homebound and mobile members with health and social needs. Facilitated gap in care management and Transition of Care (TOC) for ER and inpatient discharges using Foothold. Assisted members with accessing jobs, low-income housing, home aid, medical transportation, and Access-A-Ride. Coordinated communication between homebound patients and healthcare providers to ensure continuity of care. Guided clients through Medicaid waivers, HEAP, OTC programs, and government support services. Assisted with Medicaid recertification to maintain continuous healthcare coverage. Provided daily support and care coordination for house call patients. Tracked encounters, referrals, and medication refills using ECW (eClinicalWorks) and handled billing. Monitored member's evolving needs using Psycke and CES tools. Conducted regular assessments and updated care plans accordingly. Worked with interdisciplinary teams to support smooth transitions of care. Certified Home Health Aide / Client Support Specialist Katrix Homecare and Concierge Services | East Hanover, NJ | February 2020 - June 2023 Assisted clients with activities of daily living, hygiene, and medication routines. Provided emotional support and companionship to reduce isolation. Coordinated and accompanied clients to medical and community appointments. Educated families on strategies to enhance clients’ independence. Maintained detailed documentation of clients’ progress and needs. Certified Home Health Aide / Care Assistant Visiting Angels Adult Care | Matawan, NJ | January 2018 - February 2020 Delivered compassionate daily care to clients focused on comfort and independence. Assisted with prescribed exercises and mobility routines. Observed and reported changes in clients' conditions to case managers. Developed strong trust with clients and families. EDUCATION Bachelor of Science in Nursing (BSN) – Capella University, Minneapolis, MN Associate Degree – ASA College, Brooklyn, NY CERTIFICATIONS Certified Home Health Aide (CHHA) LANGUAGES English(Fluent) REFERENCES Available upon request