KAREN JOY U. ZAMORA
Contact Number: -
PERSONAL INFORMATION:
Name
Birth Date
Birth Place
Nationality
Civil Status
: Karen Joy U. Zamora
: August 21, 1991
: Dumaguete City, Philippines
: Filipino
: Married
Sex
Age
Height
Weight
Religion
: Female
: 26 y.o.
: 5' 2"
: 85 kls.
: RC
EDUCATIONAL BACKGROUND:
Tertiary
: Foundation University
Bachelor of Science in Nursing
SY:- &-
: St. Paul University Dumaguete
Bachelor of Science in Nursing
SY:-
Secondary : Negros Oriental High School
Graduated
SY:-
Primary
: West City Elementary School - SPED F.L.
Graduated
SY:-
SKILLS:
Excellent in Communication Skills - English, Tagalog, Visayan
Computer Literate - MS Word, MS Excel, Powerpoint Presentation
Excellent in Google Documents
Expert in Customer Services (Outbound and Inbound)
Expert in Team Handling
Expert in Client Communication
WORK EXPERIENCE:
SPI GLOBAL DUMAGUETE - Customer Service Representative
June 6, 2011 – February 29, 2016
Account: Smart Prepaid - Inbound Customer Service Representative
Job Description: Answering Product Inquiry, Basic Mobile Phone Troubleshooting
and Account Reconciliation
Account: Smart Postpaid - Inbound Customer Service Representative
Job Description: Answering Product Inquiry, Basic Mobile Phone Troubleshooting
and Billing Interpretation
Account: Sun Universalist - Inbound Customer Service Representative
Job Description:Answering Product Inquiry, Basic Mobile Phone and Broadband
Troubleshooting, Account Reconciliation and Billing Interpretation
EISDORFER CONSULTING ENTERPRISES - Customer Service
Representative
May 25, 2016 - October 15, 2016
Account: Citizen’s Disability - Inbound and Outbound Customer Service
Representative
Job Description: Receiving Inbound calls from seniors making a follow up on their
SSA benefits, Doing Outbound calls to SSA officers to check statuses of clients
and Submitting proper documents of clients to different departments
PACIFIC BUSINESS SERVICES - Customer Service Representative, Team
Supervisor
October 20, 2016 - January 2018
Account: Different taxi account from all over US - Inbound Customer Service
Representative
Job Description: Taking taxi orders from from all over US, Dispatching cab orders
and Doing driver calls
Account: Different Sales Accounts - Outbound Customer Service Representative
Job Description: Appointment Setting, Cold calling leads for live transfers to line 2
Account: Team Supervisor
Job Description: Agent Coaching, Daily Call Monitoring, Attendance Monitoring
and making sure to properly implement client’s instructions
Account: Account Manager
Job Description: Client Communication, Dialer Setup, Proper Implementation of
Process
FREELANCER:
Account: Email Marketing
Job Description: Sending blast emails to prospect clients, replying to emails,
setting up calendar invites
CHARACTER REFERENCES:
Mr. Josephine Amaro
HR Manager
PACIFIC BUSINESS SERVICES
Mrs. Ederliza Babor
Supervisor
PACIFIC BUSINESS SERVICES
Mrs. Josephine Tusit
Team Leader
SPI GLOBAL DUMAGUETE
