Karen Grace V. Dañar

KAREN GRACE DAÑAR PROFESSIONAL SUMMARY Motivated and results-driven professional seeking a role where I can leverage my experience in healthcare support, billing resolution, and shipment coordination to deliver accurate, customer-focused solutions. Committed to continuous professional growth while contributing to team performance and overall organizational success CAREER HISTORY CUSTOMER SERVICE REPRESENTATIVE - LOGISTICS ACCOUNT IBEX Global Solutions - Davao City September 2025 - February 2026 Assisted customers with real-time package tracking and shipment status updates. Scheduled pickups and ensured accurate entry of shipment details into the system. Coordinated with dispatch team to resolve delayed or missed pickups and Escalated urgent shipment concerns to ensure timely resolution. CUSTOMER CARE ASSOCIATE - BILLING AND SALES ACCOUNT VXI Global Solutions - Davao City February 2025 - September 2025 managed billing inquiries, payment processing, and account adjustments while clearly explaining charges, promotions, and service plans. coordinated service installations, repair appointments, and equipment replacements, ensuring accurate documentation and maintaining high customer satisfaction standards. Educated customers on promotional offers, upgrades, and bundled services and Documented customer interactions accurately in the system. CUSTOMER SERVICE REPRESENTATIVE - HEALTHCARE ACCOUNT Alorica - Davao City October 2024 - February 2025 Assisted members with prescription drug benefit inquiries, including formulary checks, tier levels, copay amounts, and coverage limitations under Medicare Part D Coordinated with pharmacies and healthcare providers to resolve rejected claims, refill issues, and eligibility concerns. Provided clear guidance on mail-order services, preferred pharmacies, and costsaving options while ensuring HIPAA compliance and accurate documentation of all interactions. CUSTOMER ASSISTANCE Sanford Marketing - Cagayan de Oro City. February 2024 - August 2024 Assisted walk-in customers by addressing product inquiries, explaining features, and recommending items based on customer needs Supported inventory monitoring by checking product availability, restocking shelves, and reporting low-stock items. Processed purchases, handled payments, and ensured accurate transaction recording at the point of sale. Provided friendly and professional customer service to enhance shopping experience and encourage repeat business. CUSTOMER SERVICE REPRESENTATIVE - TELCO ACCOUNT Teleperformance - Cagayan de Oro City. October 2023 - January 2024 Assisted customers with mobile service inquiries, including Internet Issues, billing concerns, and account modifications in a timely manner. Processed service requests such as plan upgrades, add-ons, and payment arrangements while maintaining high customer satisfaction. ACADEMIC BACKGROUND UNIVERSITY OF SCIENCE AND TECHNOLOGY OF SOUTHERN PHILIPPINES BS in Energy System and Management 4yrs Consecutive Dean's Lister Leadership Awardee SOUTHERN PHILIPPINES COLLEGE Senior High School General Academic Strand Graduate with Honor Leadership Awardee CERTIFICATION Solar Power Installation system seminar (2022) Photovoltaic system installation seminar (2022) Internship in ulric power enterprises corp. (2022) SKILLS Proficient in Microsoft Office Word and PowerPoint. Team and Goal Oriented. Strong leadership experience and work ethic. Attention to detail and compliance adherence Customer management expertise