Karen

Karen Magpayo Summary Experienced customer service representative, lead sales, document controller & administrator. Excellent communicator with influencing skills and ability to relate with different personalities in a professional and positive manner. Individual with strong initiative, detail-oriented, able to work under pressure and collaborate with a team. Skill Highlights • • Contact Address: Dubai, United Arab Emirates Phone: - Email:- Languages Filipino English Education Instrumentation Technology-Full Scholarship -) Level 3 NASM International Certified Personal Trainer (2022) & member of Register of Exercise Professionals, UAE REPs No.: 13383 NASM Certification in Sports Nutrition (2022) • • • • Can work under pressure Committed to the highest standard of excellence in work Outstanding Leadership Skills Proficient in MS Office, MS Outlook, Microsoft Dynamic System AX and web browsing Proficient in English writing, editing, and oral communication Knowledgeable in working with a CRM • Able to achieve immediate and long-term goals • Able to manage, plan, analyze, and motivate • Hard-working and dedicated • Meets deadline on time • Always willing to learn • Multi-task management Experience Document Controller – Services Department Esharah Etisalat Security Solutions (July 2020 – Present) • Setting up, maintaining & controlling manual and computerized information filing systems. • Handles documents & transactions for all Service Level Agreement/Annual Maintenance contracts (ie: EXPO2020 project) & Corrective Maintenance & Repair Transactions. • Assemble data and prepare periodic and special reports, manuals and correspondence. • Create and proofread correspondence, service level agreement contracts, quotations, forms and other documents. • Compile data, statistics and other information. • Carry out administrative activities of the team. • Co-ordinate & apply passes or access cards for engineers for maintenance or site visits to customers. • Open and distribute incoming e-mails and other material and co-ordinate flow of information. • Prepare invoices & coordinate delivery of materials/documents to the enduser. • Ensure documents are shared at key times to facilitate timely project completion. • Answer electronic/e-mail enquiries • Answer and relay telephone calls and messages Marketing Department - Customer Relations & Internal Sales Representative: Mohamed Abdulrahman Al-Bahar (GCC Caterpillar Official Dealer) (Feb 2014 – May 2020) Certification • Handle & supervise the team in the absence of the team lead. • Answer written and oral inquiries • Validate and qualify leads/enquiries from e-mails, company website, marketing campaigns, exhibitions and Cat website. • Identifying leads and documenting activities within the Customer Relationship Management (CRM) system • Creates lead in the CRM and assign it to the concerned team, sales manager or sales engineer. Training /Seminars Attended • Assemble data and prepare periodic and special reports, manuals and correspondence. 2022 Dubai Active Show – UAE Exercise Professionals Summit: Two Seasons Hotel (19th – 20th May) • Advise clients on advertising or sales promotion strategies • Conducts after-sales and marketing surveys (Transactional Survey Program & Media Survey). Customer Service Rep Development Program for Top 30: Leadership Seminar, Business Understanding, Coaching & Giving Feedback, Motivation and Managing Oneself (2007, 2009) • Review and submit weekly/monthly reports and performances. • Develop, implement and evaluate communication strategies and programs • Conduct quality call evaluation calibration of agents • Attend trainings needed to improve business knowledge & performance. Kalokagathia Series (July-Aug 2003) Leadership Training Seminar (2001) Declaration I hereby declare that all the above information is true to the best of my knowledge