Karen

Im currently working as document controller and team admin. I'm currently handling service level agreement and project contracts for Expo2020 and Expo City as well as Dubai Metro and other projects. I also have a long experience in customer service and lead generation for the official Caterpillar dealer in the Gulf Region. Aside from my main work experiences, I'm also a Level 3 NASM personal trainer and sports nutritionist.

Skill Highlights:

• Can work under pressure

• Committed to the highest standard of

excellence in work

• Outstanding Leadership Skills

• Proficient in MS Office, MS Outlook,

Microsoft Dynamic System AX and web

browsing

• Proficient in English writing, editing, and

oral communication

• Knowledgeable in working with a CRM

• Able to achieve immediate and

long-term goals

• Able to manage, plan, analyze,

and motivate

• Hard-working and dedicated

• Meets deadline on time

• Always willing to learn

• Multi-task management

Experience

Document Controller – Services Department

Esharah Etisalat Security Solutions (July 2020 – Present)

• Setting up, maintaining & controlling manual and computerized

information filing systems.

• Handles documents & transactions for all Service Level Agreement/Annual

Maintenance contracts (ie: EXPO2020 project) & Corrective Maintenance &

Repair Transactions.

• Assemble data and prepare periodic and special reports, manuals and

correspondence.

• Create and proofread correspondence, service level agreement contracts,

quotations, forms and other documents.

• Compile data, statistics and other information.

• Carry out administrative activities of the team.

• Co-ordinate & apply passes or access cards for engineers for maintenance

or site visits to customers.

• Open and distribute incoming e-mails and other material and co-ordinate

flow of information.

• Prepare invoices & coordinate delivery of materials/documents to the end-

user.

• Ensure documents are shared at key times to facilitate timely project

completion.

• Answer electronic/e-mail enquiries

• Answer and relay telephone calls and messages

Marketing Department - Customer Relations & Internal Sales Representative:

Mohamed Abdulrahman Al-Bahar (GCC Caterpillar Official Dealer)

(Feb 2014 – May 2020)

• Handle & supervise the team in the absence of the team lead.

• Answer written and oral inquiries

• Validate and qualify leads/enquiries from e-mails, company website,

marketing campaigns, exhibitions and Cat website.

• Identifying leads and documenting activities within the Customer

Relationship Management (CRM) system

• Creates lead in the CRM and assign it to the concerned team, sales manager

or sales engineer.

• Assemble data and prepare periodic and special reports, manuals and

correspondence.

• Advise clients on advertising or sales promotion strategies

• Conducts after-sales and marketing surveys (Transactional Survey Program &

Media Survey).

• Review and submit weekly/monthly reports and performances.

• Develop, implement and evaluate communication strategies and programs

• Conduct quality call evaluation calibration of agents

• Attend trainings needed to improve business knowledge & performance.