Kanak Singh

KANAK SINGH C U S T O M E R S U P P O R T A N D T E C H N I C A L PROFILE Customer and technical support specialist with 4 years of experience in --https://www.linkedin.com/in/kan ak-singh-38ab411b1/ fast pace start-up environment. Highly adept in handling customers from different backgrounds and cultures. High technical knowledge and ability to teach highly technical topics to non-technical people. I use my interpersonal skills to create mutually beneficial relationships with customers. I have experience in B2B Saas, Fintech, and UAV industries. I have been working remotely since 2018 with globally distributed teams. I have high emotional intelligence and gunie empathy that helps me create successful relationships with my customers. SKILLS Woocommerce, Wordpress Ability to train and onboard new EXPERIENCE FENA LABS Customer and technical support 2022- customers Took responsibility for the entire customer support and success Excellent communication skills Train new customers via video calls and phone calls Data handling Run KYC and AML checks on new and old customers Can work independently, take Reach out to customers with low activity initiative and prioritize tasks C2 Level in English HubSpot Zendesk, Freshdesk, Dripify, Circleloop EDUCATION SCHOOL Provide demo sessions to the customers Increased retention rate by 30% Manage Dripify campaigns and HubSpot campaigns Update helpdesk documentation and creates video guides Set up Freshdesk DOVE AIR CUSTOMER SUCCESS- Supported clients using CRM tools like Zendesk, HubSpot, and salesforce. Implementing new strategies improved the Customer Retention ST. Josephs School Rates to 65% which was a 13% improvement. - Started a customer outreach program to improve relationships. CUSTOMER RELATIONSHIPS MANAGEMENT CERTIFICATION IIT Kharagpur Cut down onboarding time from a week to 3 days by working cross-department Increased customer satisfaction by 20% in year one by proactively managing customer relationships. Ability to prioritize goals on both sides Be the customer's voice by advocating their needs and voicing their concern. Ram Bhajan enterprises- CUSTOMER SUCCESS/TECHNICAL SUPPORT Handled support tickets using Zendesk, zoom, email, and other CRM tools. Product training for non-technical customers Increased the average number of customers handled to 30 from 20 Worked closely with other departments within the company to ensure the smooth onboarding of new customers.