Kanak Singh

As a customer success manager at my previous employer, I grew long-term, mutually beneficial relationships with our customers. I believe that customer satisfaction is the road to a loyal customer. I take pride in being the company's face when interacting with the clients and customers, solving their problems, and keeping them happy. My renewal rate was 90%, which I achieved but taking regular follow-ups and providing exceptional customer and technical support, Which I could achieve by collaborating with the customer and technical support, increasing the first contact resolution rate by 40%.