Kalu Nwanna

 Dedicated and detail-oriented Virtual Assistant with a strong focus on supporting business owners and remote teams in fast-paced online environments. Customer-focused support professional with hands-on experience handling inbound and outbound customer interactions, resolving inquiries, and maintaining high satisfaction standards. Skilled in clear communication, problem resolution, CRM tools, and managing customer relationships across phone, email, and chat channels. Experienced working in remote environments with global clients and meeting performance targets consistently. Skilled in Google Workspace, spreadsheets, CRM tools, and online communication platforms, ensuring smooth collaboration and timely task execution. Known for excellent communication, problem-solving abilities, and the ability to manage multiple tasks while maintaining accuracy and professionalism. A reliable team player who takes initiative, adapts quickly to new tools, and consistently delivers high-quality support that helps businesses operate more effectively. • Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) • Microsoft Office (Word, Excel, PowerPoint) • Spreadsheets & Data Organization • CRM Tools (HubSpot, Zoho, Salesforce, Freshdesk and other CRM tools) • Zoom, Google Meet & Online Collaboration Tools • Administrative Support • Virtual Assistance • Calendar Management & Scheduling • Email Management & Drafting • Data Entry & Data Accuracy • Online Research & Lead Generation • Outreach Research • CRM Data Management • Cloud-Based Tools & Remote Work Platforms Abia State Polytechnic Aba, Abia State Higher National Diploma (HND) in Computer Science2016 – 2018 Abia State Polytechnic Aba, Abia State National Diploma (ND) in Computer Science2013 – 2015 • Ability to work under pressure. • Good interpersonal skills. • Good team player. • Integrity and Honesty. • Good communication skills. • Self-motivated and target-oriented • Virtual Assistant – Customer Support & Appointment Setter for Tech and Marketing Services Upwork | December 5th 2025 – December 23rd, 2025 • Handled inbound and outbound customer interactions via phone, email, and chat, providing timely support and accurate information on services. • Qualified leads by identifying customer needs, business goals, and decision-making readiness. • Scheduled appointments and product demos for sales and business development teams. • Maintained and updated customer and lead records using CRM tools and spreadsheets. • Responded to inquiries, resolved basic issues, and escalated complex concerns appropriately. • Followed scripts and workflows while maintaining a professional, conversational approach. • Managed follow-ups to improve appointment show-up rates and customer engagement. • Virtual Assistant – Outreach Research & Email Drafting Upwork | November 2025 – December 1st, 2025 • Conducted targeted outreach research to identify potential leads and business opportunities. • Accurately collected, organized, and entered data into spreadsheets, ensuring high attention to detail. • Drafted professional emails and messages for client communication and follow-ups. • Supported project coordination and general administrative tasks to streamline client operations. • Maintained consistent communication with client to ensure tasks were completed on time and to specification. • Utilized Google Workspace (Sheets, Docs, Drive, Gmail, Calendar) and other online tools to manage tasks efficiently. • Virtual Assistant & Lead Generation Growth X September 2025 – November 2025 • Provided support in lead generation and data management. • Conduct online research and compile reports • Prepare and format documents and presentations • Assisted in organizing business operations and maintaining accurate records. • Built and maintained lead lists and spreadsheets with high accuracy • Use CRM tools to update and manage lead data . • Technical Support Fundamentals Certification Institution: Coursera Year: 2025 • IT support skills Certification Institution: Digital Witch Support Community Year: 2025 • Innovative Customer Service Techniques Institution: Linkedln Year: 2025 • Introduction to CRM with hubspot Institution: Coursera Year: 2025 `