Kalu Nwanna

- Resourceful Virtual Assistant with experience in customer support, lead generation and data entry. Skilled in streamlining operations, building client relationships, and managing digital platforms to boost business visibility. Adept at delivering accurate, timely results while supporting organizational growth and efficiency. Currently gaining hands-on experience as a lead generator intern. • Virtual Assistance & Administrative Support • Data Entry & Database Management • Email & Calendar Management • Internet Research & Lead Generation • Customer Support & Client Communication • Microsoft Office Suite (Word, Excel, Outlook) • Google Workspace (Docs, Sheets, Drive) • Project Tools (Trello, Asana, Slack, Monday.com) • CRM Tools (Zoho, HubSpot, Salesforce, Freshdesk, Zendesk) Abia State Polytechnic Aba, Abia State Higher National Diploma (HND) in Computer Science2016 – 2018 Abia State Polytechnic Aba, Abia State National Diploma (ND) in Computer Science2013 – 2015 • Ability to work under pressure. • Good interpersonal skills. • Good team player. • Integrity and Honesty. • Good communication skills. • Self-motivated and target-oriented • Intern – Virtual Assistant & Lead Generation Growth X (Present) • Currently interning as a Virtual Assistant, providing support in lead generation and data management. • Assisting in organizing business operations and maintaining accurate records. • Gaining hands-on experience while contributing to smooth workflow and business growth. • Kerridale Preparatory School, Portharcourt, Rivers State (June 2023 – May 2024) Position: Data Entry Specialist • Entering and updating student information (enrollment, attendance, grades, health records). • Organized and updated databases, ensuring data integrity and confidentiality. • Assisted with generating reports, spreadsheets, and records for use. • Supporting smooth communication by keeping contact details and school records up to date. • Technical Support Fundamentals Certification Institution: Coursera Year: 2025 • IT support skills Certification Institution: Digital Witch Support Community Year: 2025 • Innovative Customer Service Techniques Institution: Linkedln Year: 2025 • Introduction to CRM with hubspot Institution: Coursera Year: 2025 `