Kalu Kalu Nsi

KALU, KALU NSI B.A.(English), HRMA, CCSSS 5 Awa Parkview Estate, Ago Palace, Okota/Isolo, Lagos state, Nigeria Phone: -,- Email: Sex: male -Marital Status: Single CAREER OBJECTIVE A dedicated and result oriented individual with indebt experience of combining exceptonal intellectual, business, cooperate, analytcal and people skills to achieve organisatonal goals. providing assistance in a busy corperate and business setng. Strong dedicaton to a given task and ability to resolve issues and cultvatng a positve image within an organized corperate environment. Excel in both team environments and alone. Proven ability to listen atentvely, solve problems quickly and efficiently, and create high quality professional relatonships with others. lully commited to following company procedures and winning loyal customers. Seeking to leverage intellectual and human resource expertse in a dynamic business with strong willingness to learn and grow while improving existng processes and systems through contnuous professional development with total dedicaton to organisatonal goal atainment. EDUCATION 2021- B.A English (Second Class. Hons), University of Uyo, Uyo Akwa Ibom State, Nigeria 2013- Senior School Certicate Examinaton, Collins Memorial College, Ohafa, Abia State, Nigeria. 2003-First School Living Certicate, Uma Ukpai Memorial School, Ohafa, Abia State,Nigeria PROFESSIONAL TRAINING & CERTIFICATION  Certified Customer Servicee & Satisfacetion Speceialist (CCSSSi  Human Resourcee Management Assoceiate (HRMAi Training;  Introducetion to Human Resourcee Management (HRMi  Work Ethices: Oficee Administration & Management  Customer Servicee & Satisfacetion Skills  Publice Speaking / Presentation Skills  Marketing Skills.  Certfcate of Sof Skill in Tourism Business SKILLS Computer Skills: Basice Knowledge on Micerosoft Oficee Tools (Word, Exceel, Power Point,i, Explorer, Internet Utility, PC fundamental. Personal Skills: Ability to work with little or no supervision, Exceellent Communiceation / Interpersonal Skills, Positive attitude, Self Motivated, Resultoriented and Target-driven, Can-do-spirit. HONORS/AWARDS/RECOMMENDATION  Letter of Receommendation for Good Characeter presented by MaceNel Consult Ltd, Abuja FCT.  Certificate of Service as Corpers Liaison Officer (CLO), Okordia/Zarama-Yenegoa CDS group, NYSC Bayelsa State.  Letter of Recommendation for Good Character and Service presented by Community Secondary School Zarama-Yenegoa, Bayelsa State. WORK EXPERIENCE Bacobs and NG, Anthony Lagos Clients Service Officer 2022- Till date Key Deliverables:  Attend to celients enquiries about international study and visa appliceaton.  Assisted numbers oe students to seceure admission and visa appliceation.  Communiceated with parents and students on cehoicee of study, insttuton and ceountry.  Created ceustomer satisfacetion survey utilizing Micerosoft Word to drasticeally reducee potential problems.  Established positive report with all students and parents through phone cealls, email and direcet ceonversation. Destny Resceer Arrica, Yenegoa Bayelsa Zone Program Coordinate, Non - Proit Organizatonn 2021 -2022 Key Deliverables:        Contacted and scheduled community members to volunteer at program Communicated with administrators, teachers and parents in regards to academic progress. Kept up to date data on atendance, actvites, and volunteers behavoirs Supervised staf Planned and supervised class project, feld trips and visits by guest speakers Prepared daily lesson plans for actvites Provided one on one atenton to students and volunteers, while maintaining overall focus on the group  Established positve report with all students and parents through phone calls, email and direct conversaton. PULA Arrican Administratve Assistant/Cestomer Service Representatve n 2020 - 2021 Key Deliverables:  Receeived ceallers providing exceeptional listening skills to determine the nature of their ceall in order to celearly and preceisely address their enquiries in a professional manner  Typed memos, ceorrespondencee, reports and other doceumentation inceluding follow-up letters to ceustomers/clients to ensure their questions were addressed and to assure them of support throughout the life of their membership  Created ceustomer satisfacetion survey utilizing Micerosoft Word to drasticeally reducee potential problems  Assisted ceolleagues administratively typing letters, memos, and reports  Used computer to retrieve policyholder informaton while maintaining proper phone and customer service etquete.  Tracked trends in customer feedback and collaborate with management to determine the root cause of issues.  Trained and assisted entry-level customer service officers by helping them improve listening skills, communicaton, and multtasking abilites. INTEREST/HOBBIES Singing, Reading, Surfing the Net, Cooking and Scerabble playing. REFEREES Bar. Eke Odiba Legal Practioner National Industrial Court, Calabar, Cross River State- Dr. Obinna Kalu General Counsel/Company Secretary Sun News Paper, 276B Corporaton Drive, Ikoyi, Lagos State-