Kalpesh Bhat

Name: Kalpesh A. Bhat N-32/N-5/4/3 4/4, Ganesh chowk, Cidco, Nashik, Maharashtra, 422009-- ___________________________________________ Summary Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Analytical, results-driven recent graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth. Exceptional communication skills and strong ability to lead teams through demanding situations. __________________________________________ Professional Skills • Digital Marketing • Social Media Marketing • Email Marketing • Customer Service • Customer Support • WordPress Development • Website Hosting ___________________________________________ Certifications Google Ads Fundamentals • Completion ID:- Digital Sales Certification • Completion ID:- Work Experience: Eminds Infotech Pvt Ltd Sept12-Oct14 Sales & Technical Support Executive Nashik, Maharashtra, India Roles & Responsibilities • Assisting a world’s one of the top 10 data centres with technical and sales live chat support • A fast paced 24x7x365 working environment • Assisting clients on live chat and phone with their technical and sales queries Server management, migrations, configurations • Website hosting management, Cpanel/WHM • Performer pre-sales chats and phones • Managing fully managed Cpanel servers (Shared, VPS, Dedicated) • Server security • Resolving level 1 issues and escalating them properly to their senior admins • Working closely with seniors • Fixing website DNS issues Administrating through WHM • Forum Postings, Advertising on social media sites like facebook, linkedin, etc • Directory submission Vision Helpdesk Jan15- Sept15 Customer Service Specialist Nashik, Maharashtra, India Roles & Responsibilities • Assisting clients on live chat and phone with their technical and sales queries • Server management, migrations, configurations • Website hosting management, Cpanel/WHM • Performer pre-sales chats and phones • Managing fully managed Cpanel servers (Shared, VPS, Dedicated) • Server security • Resolving level 1 issues and escalating them properly to their senior admins • Working closely with seniors • Fixing website DNS issues Administrating through WHM • Forum Postings, Advertising on social media sites like facebook, linkedin, etc • Directory submission • Google Ad Campaigns HDFC Credila Financial Services Ltd Jan16-Aug17 Lead Generation & Social Media Expert Nashik, Maharashtra, India Roles & Responsibilities • Assisting clients on live chat and phone with their sales queries. • Social Media Marketing, Brand Awareness, Writing fruitful contents E-mail marketing using aweber & mailchimp platform • Forum postings, Directory submission • Arranging ad-campaigns • Article writing • Using paid as well as free marketing strategies to build good brand awareness • Telephone support as per the requirements of clients • Explaining product details and answering the customer queries. Trraks Education Platform Business Development Manager Nashik, Maharashtra, India Roles & Responsibilities Sept17-Nov19 • Maintaining fruitful relationships with existing customers • Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets • Contacting potential clients via email or phone to establish rapport and set up meetings • Negotiating and renegotiating by phone, email, and in person • Training personnel and helping team members develop their skills • Developing sales goals for the team and ensuring they are met • Writing fruitful optimized contents for website • Implementation and execution of social media marketing strategy Martian Wall Pvt Ltd Dec19-Till Now Talent acquisition specialist/Wordpress Developer Nashik, Maharashtra, India Roles & Responsibilities  Write and post technical job descriptions  Source potential candidates on niche platforms  Parse specialized skills and qualifications to screen IT resumes  Perform pre-screening calls to analyze applicants’ abilities  Coordinate with IT team leaders to forecast department goals and hiring needs  Designing and implementing new features and functionality  Establishing and guiding website’s architecture  Ensuring high-performance and availability, and managing all the aspects of the cms  Helping formulate an effective, responsive design and turning it into a working theme and plugin. ___________________________________________ Education Karnataka University Bachelors in Computer Application Dhule, Maharashtra Graduated June 2016 ___________________________________________ Hobbies: B Boying, free running, stunts, flips References: References available upon request.