Kala Aldridge

To Whom it May Concern, I would like to add to my resume, for your review, some additional information to further elaborate on some of my duties and responsibilities as a Sales and Service/Marketing Coordinator, as I feel the below qualities may help to better evaluate my abilities according to the job description. Thank you. 1. New Products, Existing Products, Revamped Culture Implementation: a. Worked behind and in front of the scene with design and development. From initial research, continued communication and meetings, approvals/changes, etc. b. Head of Training ALL employees, from front line, IT and up to Senior management. c. Purchased promotions items and marketing materials (ie. Brochures, etc.), helped with ideas and designs. Also, handled all marketing (newspapers, social media, website, marquee, etc.) d. Any follow up reporting and continuous watch on items to verify success/failure/changes. 2. Training: a. There was a wide range of training subjects I handled: New Products, Enhancing Existing Products, Sales, Service, Morale & Q & A. b. Created all training materials, including Powerpoints, etc. This also includes scheduling. c. Handles and kept record of continuing education for all employees and assisted them in the process. d. Created, handled, implemented and managed online training in addition to in person training. 3. Marketing: a. We did not have a marketing team before myself and my supervisor took on the roles. So it was quite literally from the ground up. I do not have much for computer design skills, but we collaborated on everything and submitted that to our OOO designer. b. ALL promotional items; researched, ordered, inventoried, disbursed, etc. c. ALL marketing materials; brochures, flyers, marquee management, newspapers, website (created our website from the ground up, www.newtonfederal.com), etc. d. Reporting, before and after. 4. Events: a. Handled all in house events, in addition to any events we participated in (sponsored/supported). b. Ordered all materials: Promotional Items, Food/Drink, Tables, Chairs, Tents, etc. c. Found Volunteers and set schedules. Also, kept a Community Events calendar for all employees so they could Volunteer for any events in our community. d. Held Meetings and training if needed. e. Any marketing needed, Newspaper, marquee, front line, etc. f. Received all sponsorship request and managed. 5. Customer Satisfaction: a. Managed our In-House and customer survey mystery shops, from implementation, management, training when needed, reporting to managers, etc. b. I have had years of training classes on customer satisfaction in addition to employee satisfaction, all of my certificates were left behind when I left. However, my past supervisor could vouch for the training I have had if needed.