Kaithleen Cabigon
VIRTUAL ASSISTANT /
SOCIAL MEDIA MANAGER
SCHOOLS ATTENDED
ASIAN INSTITUTE OF SCIENCE AND TECH.
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other basic administrative support.
CONTACT ME AT:--
Kaithleen Cabigon
Barangay Mulawin, Tanza Cavite
4108
Computer Science | JUNE 2015 - AUG 2017
Knowledge in office works and procedures.
Have studied Event Management, Basic bookkeeping,
Call Center Management, and Front Office
Management.
Basic HTML Coding.
Make reports for my supervisor and managers as I
also worked as a Student Assistant/Admin Assistant
WORK EXPERIENCED
STUDENT / ADMIN ASSISTANT
Asian Institute of Science and Technology |
May 2016 - Aug 2017
Proficient in the use of registrar system to gather new
and
old
students(e.g.
Google
sheet
and
Spreadsheet)
Monitoring Instructors/Professor if they're inside their
respective room to make sure students are well being
teach and guided.
Preparing papers to be submitted to the dean for
signature.
Superior knowledge of critical reading and
mathematical principles.
Developed
assignments
and
prepared
tests
designed to gauge proficiency.
Preparing equipment for any particular activities
within the campus premises.
WORK EXPERIENCED
WORK EXPERIENCED
PRODUCTION OPERATOR
Toms Manufacturing Incorporated | July
2017 - Jan 2018
Operates plastic injection molding machines to
produce plastic parts according to specifications.
Adjusts machine settings, and monitors production
processes to ensure quality and efficiency.
Inspects finished products for defects and makes
necessary adjustments to maintain quality
standards.
Performs routine maintenance and cleaning of
equipment to ensure smooth operation.
Troubleshoots equipment issues and reports any
malfunctions to maintenance technicians.
Follows safety protocols and procedures to
prevent accidents and injuries.
Records production data, including output
quantities, machine downtime, and quality issues.
Works closely with supervisors and team members
to meet production targets and deadlines.
WAREHOUSE ENCODER
Procycle Industrial Inc. | Feb 2018 - Sep
2018
Responsible for accurately encoding and updating
inventory data in the warehouse management
system.
Organizes and maintains inventory records,
including item descriptions, quantities, and
locations.
Collaborates with warehouse supervisors and
team members to ensure efficient flow of goods.
Conducts regular inventory counts and audits to
reconcile discrepancies and ensure accuracy.
Utilizes computerized systems and barcode
scanners to track and manage inventory
movements.
Monitors stock levels and initiates replenishment
orders as needed to prevent stockouts.
Assists in the packing, shipping, and receiving of
goods as necessary.
Follows safety protocols and procedures to
maintain a secure and hazard-free work
environment.
CUSTOMER SERVICE ASSOCIATE
Alorica | Dec 2018 - June 2019
Provides excellent customer service by addressing
inquiries, resolving complaints, and assisting with
account-related issues.
Answers phone calls, emails, and chat messages
from T-Mobile customers in a timely and
professional manner.
Helps customers with account management tasks
such as billing inquiries, plan changes, and
technical support.
Educates customers on T-Mobile products, services,
and promotions to enhance their overall experience.
Works collaboratively with other team members
and departments to ensure customer needs are
met effectively.
Utilizes customer service software and databases to
accurately document interactions and update
customer information.
Handles escalated issues with empathy and
professionalism, striving for first-call resolution
whenever possible.
Stays up-to-date on T-Mobile policies, procedures,
and
product
offerings
information to customers.
to
provide
accurate
CUSTOMER SERVICE REPRESENTATIVE
RMS Collect/iQor | June 2019 - May 2021
Engages with customers to understand their
entertainment needs and recommends suitable
AT&T DirecTV packages.
Provides detailed information about DirecTV
services, including channel lineup, pricing, and
features.
Assists customers with account setup, including
order processing, billing inquiries, and installation
scheduling.
Handles inbound calls from prospective and existing
customers, offering personalized assistance.
Demonstrates a thorough understanding of AT&T
DirecTV products and promotions to effectively
upsell and cross-sell services.
Resolves customer concerns and escalations
promptly and professionally, striving for customer
satisfaction.
Maintains
accurate
records
of
customer
interactions and updates customer accounts with
relevant information.
WORK EXPERIENCED
CUSTOMER SERVICE SPECIALIST
TMDK Ventures LLC | May 2022 - Aug 2022
Answering phones from customers professionally
and responding to customer inquiries and
complaints.
Research required information using available
resources.
Handling and resolving customer complaints
regarding product sales to customer service
problems.
Providing customers with the organization’s
service and product information.
Processing forms, orders, and applications
requested by the customers.
Identifying, and escalating priority issues and
reporting to the high-level management.
Routing inbound calls to the appropriate
resources.
Following up on complicated customer calls
where required.
Completing call notes and call reports as
necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to
handle complaints and inquiries.
TEAMMATE/DELIVERY SUPPORT
Task Us | August 2022 - July 2023
Provide support to Uber Eats delivery drivers
through
various
communication
channels,
including phone, email, and in-app chat.
Assists drivers with navigating the Uber Eats app,
troubleshooting technical issues, and resolving
account-related concerns.
Addresses
delivery-related
inquiries
and
concerns from both drivers and restaurant
partners, ensuring timely and satisfactory
resolution.
Communicates delivery instructions, updates, and
feedback to drivers clearly and concisely.
Collaborates with cross-functional teams to
coordinate efforts and address escalated issues
effectively.
Tracks and monitors delivery orders to ensure
smooth operations and timely completion.
Educates
drivers
on
company
policies,
procedures, and best practices for safe and
efficient delivery.
WORK EXPERIENCED
EXECUTIVES
EXL SERVICE PHILIPPINES | Oct 2023 - May 2024
Make outbound calls to potential insurance
shoppers who have expressed interest by filling
out forms on the Assurance website.
Assess the eligibility and interest of shoppers for
various insurance products through a series of
qualifying questions.
Verify the accuracy of the information provided
by the shoppers to ensure they meet the prequalification criteria.
Accurately document and update shopper
information in the database during and after
each call.
Efficiently transfer qualified leads to licensed
agents in the shopper's local state for further
assistance.
Maintain a professional and friendly demeanor
while interacting with shoppers to build rapport
and trust.
VIRTUAL ASSISTANT / SOCIAL MEDIA
MANAGER
Craft Cadence | May 2024 - Present
Monitor and respond to emails promptly and
professionally on a daily basis
Create engaging captions and accompanying
graphic designs for social media posts to be
scheduled weekly, from Monday to Sunday
Identify and outreach to potential cyclist content
creators for collaboration opportunities
Coordinate product review collaborations with
selected content creators, ensuring timely delivery
of products and clear communication of
expectations
Manage social media content calendar, ensuring
consistency in posting schedule and alignment
with brand messaging and goals
Analyze social media metrics and audience
engagement to optimize content strategy and
identify areas for improvement
Stay updated on industry trends and competitor
activities to inform content creation and
collaboration strategies
Editing video and uploading it in tiktok
WORK EXPERIENCED
ADMIN / VIRTUAL ASSISTANT
PROFORMA EXPANSION MKTG | May 2024 Present
Maintain a deep understanding of the full range
of products offered, including customization
options and printing techniques.
Prepare and present accurate quotations based
on client specifications and order details.
Work closely with the marketing team to develop
promotional strategies and campaigns that drive
sales growth.
Proven track record in sales, preferably in the
printing or promotional products industry.
Create, schedule, and manage social media
content to promote products and engage with
the target audience.
Handle invoicing processes with vendors, ensuring
accurate and timely payment for products and
services procured.
Generate and send invoices to customers,
ensuring accuracy and timely collection of
payments.
VIRTUAL ASSISTANT CERTIFIED TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
