Kaith Ann Aquino

KAITH ANN AQUINO VIRTUAL ASSISTANT P E R S O N A L P R O F IL E CONTACT ME AT Escarilla Subd. R. Mapa St. Brgy. Airport - Tabucan Mandurriao, Iloilo City-- SKILLS SUMMARY Customer Service Technical Support Retention Specialist Cold calling expert Office Software Detail Oriented Graphic Design A customer service and technical support with over 10 years experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities. W O R K E X P E R IE N C E Technical Support Representative III / Support Coach Ttec- - Assisting customers reaching out with devices issues -Activation, Porting, Troubleshoot mobile devices -Dealing with specific wireless related issues -Helping navigate with their online account and mobile devices -Led team with 12-15 agents and making sure to attain daily goals -Providing excellent customer service Retention, Sales and Outbound Specialist Iqor 2018 – 2021 - Maximizing customer retention rates through effective inside sales techniques over the phone, while making sure customers are choosing appropriate options - Empathizes and acknowledges customers to create trust and partnership - Elevate customer experience through tailored fit to their needs Technical and Billing Support Startek- -Facilitated general support for hardware and net connections -Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root cause of customer’s technical issues -Worked closely with global support development, quality assurance, and tool teams, to deliver solutions. WORK EXPERIENCE Technical Support II Convergys- -Displayed courtesy and strong interpersonal skills with all customer interactions -Supported customers with issues on their internet and account issues -Maintained composure and patience in face of difficult customer situations Reservation Sales Agent / Cold calling Inspiro (formerly SPi Global) 2011 – 2013 -Assisted passengers with flight departure and arrivals, ensuring a smooth experience -Provided specialized support for travelers with disabilities and unaccompanied minors -Managed customer inquiries regarding flight schedules and services -Handling customers with changes in flight schedules EDUCATION HISTORY Tertiary ILOILO DOCTORS’ COLLEGE Bachelor Science in Information and Technology Treasurer, BSIT - Student Organization Member - BSIT Dance Crew Student Assistant / IDC Clinic and Computer Lab ILOILO CITY NAT’L HIGH SCHOOL Graduated Class of 2008. ICNHS - Red cross Student Council Auditor Badminton Player - varsity