Kainaaz Phillips

KAINAAZ S PHILLIPS Mobile: +91 - Email:- ABOUT KAINAAZ: Over the last 15 years, Kainaaz has worked with many large Indian and Multinational organizations. She has been an integral part of their L&D functions. Her roles have varied from being a Project Lead, Master Trainer, Instructional Designer and Department Head. She has gathered a vast amount of experience in knowledge management, customer centricity, education technology, business development / sales and large-scale talent and capability building projects. She led teams across India, South Africa, Turkey and Middle East, and closely collaborated with teams in UK, LATAM, East Asia and Europe, giving her vast amounts of global exposure. She has over 13 years of experience in the Learning / Training function across Hospitality, Retail and FMCG. Additionally, she has been in Consulting for last 3 years handling business development and end-to-end working with organizations (BFSI, Manufacturing, Retail, Shipping, Telecom, etc.) to plan and execute their talent agenda. CAREER OBJECTIVE:    To excel in the space of Human Resources, Recruitment, Talent Management and Business Development through integration of knowledge, skills and the breadth of experience acquired over the last 14 years Contribute to the Organization’s Talent strategy through training and non-training interventions Building Organization’s business through sales SUMMARY:          Freelance – Recruitment, Training and HR Consultant Veritas Human Capital Consulting Pvt. Ltd. – Associate Vice President Vedanta Learning and Performance Solutions Pvt. Ltd. - Vice President–Learning and Development Häagen-Dazs Shops International (General Mills Ltd.) - Regional Training Manager (West AMEAT) Mad Over Donuts (Himesh Foods Pvt. Ltd.) - Senior Manager–Training (PAN India) Café Coffee Day (ABCTCL) - Manager–Training (West India) Le Royal Meridien - Assistant Training Manager TransWorks - Senior Customer Service Executive Marriott Group of Hotels - Housekeeping Executive KEY SKILLS: General Human Resources, Recruitment, Business Development, Account Mining, Program Consulting, Stakeholder Management, Instructional Design, E-Learning, Training Delivery and Employee Engagement PREFFERED LOCATIONS: Mumbai or International PERSONAL INFORMATION: Date of Birth: May 11, 1978 (39 years) EDUCATION: YEAR- COURSE Graduation-Bachelors in Arts (B.A.) - Diploma in Hotel Management, Catering Technology and Applied Nutrition - H.S.C. S.S.C. INSTITUTE University of Mumbai Institute of Hotel Management, Catering Technology and Applied Nutrition, Goa (Affiliated with the National Council, New Delhi) Bhavan’s College, Mumbai Bhavan’s A. H. Wadia High School, Mumbai CLIENTS ACQUIRED & MANAGED: Freelance: Average revenue of 3-4 Lacs  ESKAY Group – Leadership Training, Coaching, Functional Training, SOP Building  Lodha Group – Sales Training, Selling Techniques, Personal Branding  SSP Advantage – Communication Skills, Customer Service, Selling Techniques  Juno Clinic – Personal Branding, Presentation Skills, Communication Skills  Suburban Diagnostics – Grooming, Etiquettes, Customer Service, Communication Skills Veritas Human Capital Consulting Pvt. Ltd.: Average revenue of 10-15 Lacs  Axis Securities  Mahindra & Mahindra  Rave Technology Vedanta Learning & Performance Solutions Pvt. Ltd.: Average revenue of 30-35 Lacs  Tata Consultancy Services – Personal Branding, Leadership Program  Trent – Selling Techniques, Upselling, Customer Service, Communication Skills  Flipkart – Induction, Customer Service, Communication Skills  Vodafone – Communication Skills  Cognizant – First Time Managers, Leadership Training  Accenture – Business Writing Skills  IDFC Bank Ltd. – Selling Techniques, Customer Service, Communication Skills General Mills Ltd. - Häagen-Dazs Shops International:  Selling General Mills training programs to Franchises WORK EXPERIEINCE: LEARNING AND DEVELOPMENT: Freelance Training, Recruitment and HR Consultant November, 2016 – Present Key Responsibilities:  Building a self-brand  Business development, account mining and market research for new projects  Recruitment of ideal candidates for organizations  Understanding gaps and conducting TNI and TNA for a client (if required)  Building and presenting Training plans and Session outlines  Building content  Training delivery  Training evaluation and ROI assessment Veritas Human Capital Consulting Pvt. Ltd. Associate Vice President May, 2016 – November, 2016 Key Responsibilities:  Provide day to day oversight on operations to ensure smooth and efficient functioning of the organization  Guide team members in better and smarter ways of accomplishing the tasks  Ensure client level customizations and contextualization’s always remain the central point of focus         Develop a feedback for all Clients Have personal involvement with all projects Sourcing leads and farming new accounts for business which comprised of 80% of the role Look for strategic alliance opportunities Improve account penetration in high net worth and lagging accounts Expertise in dealing with Behavioural Training for Leadership teams and Skills related training including Sales and Service Excellence Assure a work environment that recruits, retains and supports quality staff and volunteers Assure process for selecting, development, motivating, and evaluating staff and volunteers Vedanta Learning and Performance Solutions Pvt. Ltd. Vice President – Learning and Development June, 2015 to May 2016 Key Responsibilities: Business Growth: 50%  Sourcing leads and farming new accounts for business  Growth focus: meeting targets set by the firm  Look for strategic alliance opportunities  Improve account penetration in high net worth and lagging accounts  Diversify client base and look for cities of growth  Develop new channel sales and offerings to increase revenue Operations Governance: 15%  Ensure project delivery meets timelines and agreed quality standards  Provide day to day oversight on operations to ensure smooth and efficient functioning of the organization  Guide team members in better and smarter ways of accomplishing the tasks  Assure program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation  Ensure facilitator pool to meet multi-level and multi-city / country requirements  Review progress with management on a monthly basis Client Relationship Management: 15%  Ensure client level customizations and contextualization’s always remain the central point of focus  Develop a feedback loop on VOC’s and critical program feedback  Have personal involvement in high stake and high visibility projects  Training delivery for soft skills, behavioural, leadership programs across Vedanta clients over for 10% to 15% of the time in a calendar month P&L Management: 5%  Ensure fixed cost remains within budget  Ensure audits the P&L to look for any inconsistencies  Responsible for taxes payments on behalf of the company and does not incur any unnecessary fees as per company’s law  Delivery of high end training programs Market Update: 5%  Remain updated in various disciplines of L&D and OD in the space of content, training delivery, training analytics, coaching, technology  Help in product development that can be the key differentiator for the business People Management: 10%  Assure a work environment that recruits, retains and supports quality staff and volunteers  Assure process for selecting, development, motivating, and evaluating staff and volunteers  Recommend staffing and financing to the Board of Directors  In accordance with Board action, recruit personnel, negotiate professional contracts and see that appropriate salary structures are developed and maintained General Mills Ltd. - Häagen-Dazs Shops International Regional Training Manager (MENAT, India, South Africa) April, 2013 to April, 2015 Key Responsibilities:  Conducting all International Training programs for my Region  Handling the Management Training Centre (MTC) for my Region  Training of new Shop Managers and above  Building up in-shop Training team of Ambassadors and Essentials Trainers  Maintaining the Training software  Ensuring all Training reports are maintained and filed in a timely manager  Maintaining International Training budget  Coordination with the Franchisees of the Region for Training related requests  Coordination with Illy Coffee representatives of the Region for coffee trainings  Coordination with Häagen-Dazs Shops International for projects  Responsible for revamping some Training modules Mad Over Donuts (Himesh Foods Pvt. Ltd.) Senior Manager – Training (PAN India) March, 2011 to March, 2013 Key Responsibilities:  Setting up the Training department  Managing a team of two Training Executives  Responsible for training all employees (Front and Back of the House)  Making monthly Training Calendars for all cities  Making monthly Training nominations for all cities  Compiling and creating Training presentations  Conducting and coordinating an induction program for all new joiners  Sourcing external trainers  Organizing events for employee engagement  Coaching and counselling  Maintaining a Training Tracker Café Coffee Day (ABCTCL) Manager – Training (West India) January, 2008 to February, 2011 Key Responsibilities:  Setting up the Training department from the scratch  Responsible for training City Managers, Area Managers, Café Managers, Assistant Managers, Management Trainees and Operational Trainees  Ensuring all certification trainings are conducted and cleared by all team members  Making monthly Training Calendars for all cities in the West Zone  Making monthly Training nominations for all cities in the West Zone  Compiling and creating Training presentations  Conducting a ten-day induction for all new joiners for all cities in the West Zone  Sourcing external trainers  Organizing events for employee engagement  Coaching and counselling  Maintaining a Training Tracker  Maintaining a library  Making yearly Training budget, both internal and external Le Royal Meridien Assistant Manager – Training February, 2004 to November, 2005 Key Responsibilities:  Making a monthly Training Calendar  Making monthly Training nominations  Compiling and creating Training presentations  Filing monthly Training Plans and Training Returns  Making yearly Training budget, both internal and external  Counselling team members  Mentor for the Metrics and Measures Team  Organizing activities for Team Members  Maintaining the Hotel Library  Deploying trainees to various departments as required  Organizing and conducting interviews for trainees  Organizing and conducting Campus interviews  Conducting a six-day induction for all new joiners BPO: TransWorks Senior Customer Service Executive February, 2002 to January, 2004 Key Responsibilities: U.S.-based projects:  South Western Bell Long Distance Calls - Outbound  Columbia House - Web  J. P. Morgan Chase Bank - Inbound HOSPITALITY: Marriott Executive Apartments, Renaissance Hotel and Convention Centre Housekeeping Executive May, 2000 to January, 2002 Key Responsibilities:  Part of the pre-opening team  Set-up of the Housekeeping department and LSOPs  Train Room Attendants on different aspect of the department  Supervise maintenance standards of guest rooms and public areas Goa Marriott Resort Housekeeping Supervisor May, 1999 to April, 2000 Key Responsibilities:  Part of the pre-opening team  Learning the Marriott SOPs  Set-up of the Housekeeping department and LSOPs  Train Room Attendants on different aspect of the department  Supervise maintenance standards of guest rooms and public areas CERTIFICATIONS:       Voice & Accent Training by TransWorks “Train the Trainer” by TransWorks Articulate Storyline Software (E-Learning) Leadership Certification by Häagen-Dazs Shops International (General Mills Ltd.) Management Training Centre by Häagen-Dazs Shops International (General Mills Ltd.) Ambassador Certification by Häagen-Dazs Shops International (General Mills Ltd.)