KAFAYAT SALAMI
Tel: (- | Email:-| Lagos, Nigeria
～CUSTOMER SUPPORT OFFICER | VIRTUAL ASSISTANT | ADMINISTRATIVE OFFICER ～
I am a well-organised professional with over 3 years of experience who excels in customer
service, administrative support, and virtual assistance. I have an outstanding track record of
streamlining office operations, managing projects, and providing great service. I am known for
my communication, multitasking, and problem-solving abilities, and I am dedicated to
supporting teams and attaining success.
CORE COMPETENCIES & SKILLS
Organisational Skills | Adaptability & Flexibility | Proactive Problem Solving | Office
Management | Effective Communication (Verbal / Written) | Emotional Intelligence |
Administrative Support | Data Management | Confidentiality | Documentation & Report Writing |
Client Relations & Customer Support | Time Management | Critical Evaluation | Client
Relationship Management | Schedule Management | Collaboration Skills
COLLABORATIVE & PRODUCTIVITY TOOLS
Trello | Calendly | Slack | Google Docs | Google Meet | Google Workspace | CRMs | Zoom |
Asana | Hubspot | Notion
PROFESSIONAL WORKING EXPERIENCES
Customer Support Officer (Remote)
Truekings Properties LTD | 2022 – Present
Boosted customer loyalty through consistent and meaningful interactions.
Performed regular follow-ups with customers to ensure satisfaction.
Enhanced client management using a CRM, simplifying tracking and increasing efficiency.
Achieved 20% increase in customer retention and repeat business by handling client
enquiries.
Collaborated closely with sales team to identify and support expansion opportunities.
Administrative Officer
Heritage Homes Orphanage, Lagos | 2020 – 2022
Enhanced operating procedures by offering management administrative support.
A well-organised system for private home records was implemented
Enhanced home efficiency by managing day-to-day administrative tasks.
Satisfied 98% of donor/sponsor enquiries, leading to more robust relationships.
In order to facilitate well-informed decision-making, I helped prepare reports and
presentations.
Virtual Assistant
Terraform Global Resources, Lagos State | 2019 – 2021
Coordinated virtual meetings and prepared agendas to support team objectives.
Supervised and monitored email exchanges, making sure responses were sent on
schedule.
Collaborated with management to implement new processes and deliver special projects
Coordinated executive calendars, appointments, and travel to ensure smooth operation
Managed logistics for staff training, guaranteeing successful execution and high
participation.
EDUCATIONAL QUALIFICATIONS, AND TRAINING
Master in Social Work (MSW) – University of Ibadan, Ibadan
Bachelor's Degree – Federal University of Agriculture, Abeokuta
Digital Skills – Career Crafters Academy
