I’m an experienced and resourceful professional well grounded in customer support, virtual assistance, and administrative operations. My passion lies in helping businesses streamline their processes, stay organized, and focus on what they do best—achieving their goals. I am dedicated to providing reliable, detail-oriented support that enables teams to stay efficient and productive, no matter the challenge.
I thrive on delivering empathetic and timely solutions that leave customers satisfied and loyal. As a Customer Support Officer for Truekingsproperties since 2022, I’ve honed my communication skills and developed a strong ability to resolve inquiries and concerns with professionalism and care. Whether it’s troubleshooting issues or offering guidance, I always strive to create a positive experience and build lasting relationships with clients.
In addition to customer support, I excel at handling administrative tasks. For two years, I served as an Administrative Officer at Heritage Homes Orphanage, where I managed calendars, prepared documents, and ensured the smooth operation of daily activities. This role required exceptional organisational skills and the ability to prioritize tasks effectively, which allowed me to support the team in achieving their objectives.
As a Virtual Assistant at Terraform Global Resources for two years, I brought a proactive approach to ensuring seamless operations for clients. My expertise includes leveraging tools like Microsoft Office, Google Workspace, Asana, Trello, Slack, and HubSpot to improve workflows and deliver results. From coordinating schedules to managing projects, I consistently ensured tasks were completed on time and to a high standard.
Recently, I completed a digital skills course to sharpen my expertise and stay ahead of the curve in today’s fast-evolving professional landscape. This training has enhanced my ability to juggle multiple priorities, adapt to new tools, and proactively solve problems to ensure seamless operations.
At my core, I value communication, attention to detail, and building meaningful relationships. Whether I’m addressing a customer concern, aligning team calendars, or preparing reports, I approach every task with care, dedication, and professionalism.
I’m excited to collaborate with businesses that value efficiency, adaptability, and a customer-focused approach. If you’re looking for someone who is proactive, reliable, and genuinely invested in your success, let’s work together!