Kafayat Adedokun

Kafayat Adedokun

$5/hr
Customer Service || Chat Support
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Abuja, Abuja, Nigeria
Experience:
5 years
ADEDOKUN KAFAYAT Portfolio:https://drive.google.com/drive/folders/1adZAZfUUYPXLyr1H4wnBbRuTKdU mqrVC?usp=sharing Website: https://kafayaadebola.xyz Location: Nigeria Professional Summary Proactive Virtual Assistant and Project Management professional with proven expertise in customer service, administrative support, and digital workflow coordination. Skilled in managing projects, streamlining processes, and ensuring client satisfaction through effective communication and problem solving. Experienced in handling email and calendar management, task prioritization, online research, and documentation using tools such as Asana, Monday.com, and ClickUp. Recognized for delivering efficient solutions that improve productivity, reduce delays, and enhance customer experience. Work Experience Administrative Assistant Delight College of Health Sciences and Technology | Oct 2023 – Jan 2025 - Coordinated administrative workflows and improved response times to staff and student inquiries. - Managed data entry, scheduling, and record keeping with less than 3% discrepancy rate. - Delivered excellent customer service by handling calls, emails, and resolving inquiries professionally. - Assisted in project coordination tasks, ensuring timely completion of academic and HR processes. Virtual Assistant (Freelance) Client: Mr. Adeleye | Sept 2024 - Conducted in-depth online research and developed a structured resource database for GRE preparation. - Created project documentation (Google Docs/Sheets) with resource categories, descriptions, and pricing. - Supported client’s project goals through efficient information organization and proactive communication. Education Federal University of Technology, Minna B.Tech Industrial Chemistry Second Class Upper Division Certifications - ALX Virtual Assistant Program – ALX Africa, MasterCard Foundation (Expected Oct 2024) - DigiGirls Training Program – UK Aid, CyberSafe Foundation (Dec 2023) • Digital Literacy, Cybersecurity Awareness, Soft Skills, and Data Analysis Training Skills Virtual Assistance & Administrative Support - Calendar & email management, document preparation, online research, data entry Project Management - Workflow automation, task tracking, reporting, Asana, Monday.com Customer Service - Communication, problem solving, conflict resolution, client support handling Tools & Technical - Microsoft Office Suite | Google Workspace | Canva | Zoom | Teams | Google Meet | Dropbox | Google Drive Core Strengths - Time management | Organization | Attention to detail | Proactive support
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