K-C JUAN
QUALITY ANALYST
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kcj61082@gmailcom
PROFILE
Quality-driven professional aiming to excel as a Quality Analyst and grow
into an Executive Assistant role, bringing strong attention to detail and
organizational skills.
EDUCATION
Junior High School
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Southern Technological Institute of the
Philippines
Commonwealth High School
Senior High School
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Intergraded Innovation and Hospitality College
Accountancy and Business Management
WORK EXPERIENCE
Customer Service Representative
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Sutherland Global Services
Tech Support Representative
Movate
Customer and Tech Support
AFNI
Quality Monitoring and
Auditing
Detail-Oriented
Adaptability
Customer Support (Phone,
Email, Chat)
Microsoft Office (Word,
Excel, PowerPoint)
REFERENCE
Vennice Yven De Leon
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Angelica Marie Chavez
AFNI
Quality Analyst
SKILLS
2024-Present
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chavezm.angelicamarie177-
K-C JUAN
QUALITY ANALYST
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To Whom It May Concern,
I am excited to apply for the Virtual Assistant position. With six years of
BPO experience and my current role as a Quality Analyst, I bring strong
skills in organization, communication, and administrative support.
At AFNI, I monitored calls, analyzed performance data, and provided
insights to improve quality, which strengthened my attention to detail and
time management. I am also experienced in email and calendar
management, report preparation, and data analysis. Colleagues describe
me as reliable and collaborative, which helps me adapt quickly in fastpaced environments.
I am confident that my background in quality assurance and customer
support makes me a strong fit for your team. I would be glad to contribute
my skills to help the Company achieve its goals.
Yours Sincerely,
K-C JUAN
