K C Juan

I’m a dedicated Quality Analyst and Customer Support Specialist with over six years of experience in the BPO industry, having worked with top companies such as AFNI, Movate, Sutherland, and Verizon.

I started my career at AFNI, where I handled customer and technical support through phone and chat, resolving billing and connectivity concerns while ensuring excellent customer satisfaction. At Movate, I developed expertise in multitasking and written communication as a Chat Technical Support Specialist, efficiently managing multiple client interactions with accuracy and professionalism.

My experience at Sutherland allowed me to deepen my technical troubleshooting skills, assisting customers in resolving complex telecom and device issues. Currently, I work as a Quality Analyst for Verizon, where I evaluate agent performance, analyze data, and provide actionable feedback to improve service delivery and compliance.

I take pride in being detail-oriented, analytical, and results-driven. My strengths lie in quality assurance, data analysis, coaching, and process improvement. I’m passionate about helping teams exceed expectations and maintain high-quality standards that drive customer satisfaction and business success.