Jyn Cyndrelle Earnshaw

Jyn Cyndrelle O.Earnshaw Address: Cell phone: E-Mail: Date of Birth: Place of Birth: Civil Status: Height: Weight: 112 Monaco Street Pasig Green Park Village,Pasig City 1600 -/--June 11, 1985 Valenzuela Bulacan, Philippines Married 5’2” 141lbs OBJECTIVE Engage myself in a company that will provide the professional and personal advancement satisfaction. Flexibility and adaptability plays a vital role in order to achieve an efficient and effective performance. WORK EXPERIENCE JSI LOGISTICS (Singapore)PTE LTD July 2012 –March 2018: Account Management Executive      Maintaining positive customer relations & managing customers to achieve required performance indicators. Maintaining full ownerships & driving timely resolution at all times to meet service standards. This involves working with various support channels within organization to achieve customer satisfaction goals. Work with inter-dept to develop & execute projects aimed at developing new business, building business volume & reinforcing our services. Manage all related customers & account administration duties like procedural implementation for customer, provide necessary follow-up services etc. Ensure timely & prompt delivery by means of progress reports i.e by providing regular & accurate status on progress of activities by means of appropriate reports as & when required.    Ensure the efficient & effective resolution of logistic support issues for assigned group of customers. Provide logistics advice and disseminate related information to customers when needed Interact directly with customer to convey ideas and solutions in a clear, positive and concise manner. Generate additional revenue for the company as and when there is a new requirement from the customer that is needed to support Virgin Mobile Australia November 2009 to June 2012 October 2011-June 2012: Team Leader/Coach/ Manager        Handles a Production Team Monitors Team’s Performance Enhance the Skills and Knowledge of the associates (Developing and Training people) Handling Complaints Drives Morale and Work Ethics Promotes Team Work and Commitment Generate Reports and Deliverables November 2009: Subject Matter Expert/Product Specialist      Taking supervisor calls (Escalations) Production Floor Support Assisting New hires with their Questions Performance Coaching Officer in charge/ Managers’ substitute  Ensuring that the Business will run smoothly Sitel Philippines SIMplus Mobile JULY 2007- June 2009 October 2008: Billing & Collections Officer - Obtaining payments due to company from customers -Keeping track of the accounts -Making notations and taking credit card payment once the customer is contacted - Prepares reports and correspondence relative to collections, status of accounts, and payment records July 2007: Customer Service Representative    Assisting Customers with their billing concerns Mobile phone Troubleshooting Account Inquiries EDUCATIONAL BACKGROUND Centro Escolar University Mendiola, Manila Major in Broadcasting March, 2007 ESPIRITU SANTO PAROCHIAL SCHOOL Tayuman, Manila Elementary (1998) & HighSchool (2002) CO-CURRICULAR ACTIVITIES       Played a major role in theater arts production at CEU drama festival 1ST runner up in SPANISH singing contest Major role in Short film Festival BEST TV host in feature category at CEU Video Festival BEST Radio AD jingle in CEU advertising Festival Smart Communications sales representative WORKSHOPS, TRAINING, & SEMINARS  Attended the 17th Job hunting seminar 2006 at CEU Mendiola in partnership with Marketing & Placement Department & SELAMS.  101.1 YES FM Practitioner  Sitel Leadership Trainings  Completed ISO 9001:2015 requirements and internal auditor training in Singapore (2015)  Completed Internal Auditor Training on AS9120 (A) QMS in Singapore (2016)  Attended GST Academy workshop (Customized for JSI Logistics Company in Singapore 2016) SKILLS        Good in Communication Decision Making Management Problem Solving Multi tasking Interpersonal Coordination PROFESSIONAL MEMBERSHIP MODELOPILIPINAS AGENCY (ushering in different events) MANILA VOCAL ENSEMBLE (Concert tour in EUROPE from March-June 2007)