Juvy Matias

MATIAS, JUVY L. Unit J, 3rd Flr. Alex Caco Bldg. Saint Joseph Street, Malinta, Valenzuela City-Cellphone no- SUMMARY OF QUALIFICATION AND SKILLS: Computer Literate and Microsoft Applications (Word, PowerPoint, Excel) Versatile and ability to adapt and multi-task in a highly pressured environment. PROFESSIONAL EXPERIENCE: Company:Freelancer (Upwork) IG Manager November 2019- December 2019 Job Description: Manage IG accounts to generates sales Company:Purp BPO Data Encoder February 2019 -December 2019 Job Description: Carry out manual data entry of Restaurant menus Conduct online researches and obtain menu information from various web pages Amend and update menu names and prices; modify existing menu item descriptions Provide efficient data mining services to obtain accurate and updated restaurant-related data Company:DOTW Shared Services Inc. (Destinations of the World) Data Entry Associate May 2018-December 2018 Job Description: Carry out manual data entry of Hotel promotions, Amend and update existing promotions Conduct stop sales Company:Freelancer (Upwork) Part time Data Entry/Researcher July 2017-May 2018 Job Description: Product and Pricing Research, Data Entry Research addresses and emails for a list Database research Email support Company:Luxuryperfume.com Part time Virtual Assistant April 2015-July 2017 Job Description: Create Blog post and Maintain Blog web site Create and Schedule Post for Social Media Account Product and Pricing Research, Data Entry Company:360training.com Customer Service Representative October 2014-March 2015 Unit 801, Net Square Building, 28th Street, Corner 3rd Avenue, Bonifacio Global City, Taguig, 1634 Job Description: Assist E-learner’s concern regarding the e-learning process, requirements and other inquiries. Offer courses related to E-learner’s career Company:Loccitane en Provence Sales Associate/Skincare Consultant Singapore October 2012-April 2014 Job Description: Provide the highest level of customer service to ensure customer satisfaction and repeat business. Develop a high level of product knowledge of the ranges, campaigns, offers, best and slow sellers with passion and energy Build knowledge of skin care and its application for consultation with customers Build on customer relationships by telling our “true stories” with passion Support boutique operations, policies and procedures Support various tasks, e.g. stock takes, gift wrapping, cashiering, visual merchandising and housekeeping Company:Kabayan Travel Pte. Ltd. Part Time Customer Service Officer/ Reservation agent Lucky Plaza Singapore July 13, 2012-October 5 2012 Job Description: Processing and Booking International Reservations Handle walk-in and call-in inquiries Document filing Company:InterGlobe Technologies United Airlines, US Based Account International Process Associate/Reservation Specialist/Customer service officer October 4, 2010 –15 April 2012 Job Description: Processing and Booking International Reservations both Revenue and Award Tickets. International Travel Consultant and Specialist Product Up selling Attending Passenger's issue (IRROPS Irregular Operation Situation, Schedule Changes, delayed flights, misconnections, rerouting) Company:Orchid Cybertech Services, Inc. Soul Telecommunication/ Australia Based Account Fixed Billing Associate/ Customer service officer March 16, 2009 – June 2009 Job Description: Attending customer’s issue regarding home phone billing and call rate concerns Processing payment, invoice review (for possible billing errors) Review for possible adjustments and process request for refunds. Basic Technical Support Company:Teleperformance, Mandaluyong City, Philippines Citi Cards / US Based Account Credit Card Service Specialist December 10, 2007-February 26, 2009 Job Description: Attending customer’s issue regarding credit card concerns (Billing, Payment problems) Up selling Process card activation and replacement Verify and process Billing Disputes Process balance transfers OJT Attended: Assistant Psychologist Visayan Forum Foundation, Inc. It is a non-profit, non-stock and tax-exempt non-government organization in the Philippines established in 1991. VF works for the welfare of marginalized migrants, especially those working in the invisible and informal sectors. It works on issues of domestic work, child labor and human trafficking, especially of women and children. Job Description: Behavioral observation and Conduct Group Dynamics activities Assisting Resident Psychologist in conducting examinations Attend and/or present in Case Conferences and Assist Social workers in Case facilitation Help set-up and maintain a database of young women’s psychological file Counselor for DAF (Dial A Friend Program) Foundation for Adolescent Development, Inc. It is a non-government, non-profit organization with a mission to address the sexual reproductive health and development needs of adolescents. Job Description: Telephone counseling intervention to adolescents to help them make enlightened decisions through guided exploration of all possible options and provide basic information on HIV/AIDS in every counseling session. EDUCATIONAL ATTAINMENT: Degree:Bachelor of Science in Psychology Manuel L. Quezon University Graduated S.Y. 2010 PERSONAL INFORMATION: Nationality:Filipino Date of Birth:6th August 1984 Age:36 CHARACTER REFERENCES: Raphael Oledan Webbeds Contact No. - Michael Martin M. Miguel Webbeds Manager Contact No. - Mary Angel Padrinao Upwork Freelance Valenzuela City, Philippines Contact No. - Resume of Juvy L. Matias